Client Services Advisor

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Would you like an opportunity to contribute directly to Ontario's safety, while also strengthening government resiliency? Do you enjoy helping others succeed while working in a fast-paced operational organization? Are you looking for an opportunity to build relationships and support the development of ministry emergency management programs across the Ontario Public Service? If so, consider this temporary opportunity to join the Office of the Fire Marshal and Emergency Management as a Client Services Advisor.

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About the job

In this role, you will:

• Provide emergency management advice and support to senior management, staff, ministries and other stakeholders on emergency preparedness, prevention, mitigation, response and recovery
• Assist in the planning, development, delivery and evaluation of emergency management programs;
• Liaise with staff from various ministries and emergency management programs to ensure that emergency management materials accurately reflect the Ontario government's direction;
• Monitor and review provincial emergency management programs, and provide assistance to organizations in achieving compliance with legislated requirements.

The position also requires:
• the ability to work irregular and extended hours, particularly during emergencies, and be on-call on a regular basis
• the incumbent must wear protective equipment/uniform in accordance to the Occupational Health and Safety Act

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What you bring to the team

Mandatory requirements

• A valid class G driver's license to access emergency, exercise and training sites not accessible by public transportation

Emergency Management Expertise

• You have sound knowledge of emergency management principles, processes, practices, techniques, and related issues and trends
• You have a good understanding of emergency management programs (e.g., Disaster Recovery for Ontarians Program, Municipal Disaster Recovery Assistance Program, National Emergency Stockpile System, Emergency Medical AssistanceTeam, Heavy Urban Search and Rescue, Chemical Biological Radiological Nuclear Team, Ontario Critical Infrastructure Assurance Program, etc.)
• You have knowledge of relevant federal and provincial, and municipal legislation and provincial emergency management doctrine, standards and related policy
• You have knowledge of the roles and responsibilities of various levels of government, as well as external organizations (e.g., emergency services and the private industry)

Leadership and Relationship Management Skills

• You can establish and maintain partnerships with stakeholders from ministries, communities, advocacy groups, emergency organizations and government offices
• You can work on cross-functional working groups to provide expertise on a range of emergency management issues and initiatives
• You can demonstrate political sensitivity and can work effectively with diverse groups and communities

Communication and Adult Education Training Skills

• You can communicate clearly with clients, and respond to client inquiries and concerns
• You have knowledge of adult education principles, practices, and presentation techniques to assist in the development, testing and delivery of training and education programs

Analytical and Problem Solving Skills

• You can quickly assess potential or actual emergencies, and provide appropriate advice, options and recommendations
• You can identify gaps in emergency plans and emergency management programs and anticipate possible impacts or future needs
• You can analyze emergency exercises, and carry out hazard identification and risk assessments

Computer Skills

•You have proficiency with MS Word, Excel, PowerPoint, and the Internet
•You have an ability to operate audio-visual equipment

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you. (Note: If a Vulnerable Sector Screening Check is required, it must also be obtained in person at your local police service).
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• Less qualified applicants may be considered on an underfill basis.
• Effective January 1, 2020, the correct salary range for this position will be $1,411.17 per week to $1,723.94 per week in compliance with current OPSEU collective agreement provisions.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.