Licensing Agent (Part-time) - Rideau Carleton Raceway

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The Alcohol and Gaming Commission of Ontario is looking for a part-time Licensing Agent to provide support for horse racing licensing functions.

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About the job

Reporting to the Manager of Horse Racing Eligibility, the successful candidate will be responsible for:
• Reviewing new and renewal online licensing applications in the AGCO's new online service portal (iAGCO)
• Communicating with applicants and licensees by telephone and in writing
• Providing in-person support to horsepersons by assisting them with using iAGCO
• Providing assistance to Racing Officials, Commission Veterinarians and/or other on-site AGCO personnel as required.

Core Hours of Work*
Sundays
Thursdays
Feb. 9 – Dec. 27
June 11 – Nov. 25
4:30 PM to 8:30 PM
2:00 PM to 6:00 PM

*Additional hours may be required during Qualifying Races (Schedule TBC)

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What you bring to the team

Ideally, candidates will possess:

• Fluency in both English and French – spoken and written
• Strong computer skills with an aptitude for learning new systems
• Excellent customer service skills with the ability to assist end-users in understanding how to use an online service portal
• The ability to exercise sound judgement and make complex decisions under pressure
• General knowledge of the AGCO's Rules of Racing, the Horse Racing Licence Act, 2015 and its regulations would be an asset
• Strong written communication skills with attention to detail
• The ability to work independently.
• The successful candidate must be eligible to work in Canada and will be subject to a Criminal Background check.

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Additional information:

Note:

• This ad is also available in French.
• This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

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