Program Supervisor

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Do you have knowledge of public administration along with strong consultation and analytical skills? If so, the Ministry of Children, Community and Social Services has an opportunity for you!

The Regional Service Delivery Division is seeking a Program Supervisor to provide consultation, expertise and advice to transfer payment service providers and municipalities, and deliver services within a system management framework.

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About the job

You will:
• Provide ministry policy and program direction to service providers
• Analyze service plan submissions, negotiate annual service contracts, and evaluate agency performance
• Analyze population needs, program targets, and access to local services
• Develop action plans to meet strategic and operational requirements
• Advise senior management on complex and sensitive issues
• Lead initiatives to implement government priorities and strategic directions

Please note:
• 1 position located in Thunder Bay
• 1 position located in Kenora

Please indicate work location preference(s) in your application

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What you bring to the team

Program Delivery Knowledge

You have:
• Knowledge of public administration, organizational theory and practices, community development, social service delivery, and programs for clients served by transfer payment agencies
• Knowledge of social service practices, including case management, behaviour management, individual program planning, and issues related to the client groups served
• Ability to interpret and apply relevant legislation, policies and programs

Analytical, Evaluative and Problem Solving Skills

You have:
• Analytical skills to assess the impacts of agency decisions, identify and resolve service gaps, conduct impact analysis to determine risks, and recommend funding allocations
• Evaluative skills to review a range of information, evaluate service delivery capacity, and develop short and long-term plans
• Problem solving skills to develop creative solutions to resolve funding, compliance and service issues with agencies

Communication Skills and Stakeholder Relations

You have:
• Communication skills to prepare briefing notes, correspondence, and presentations for senior staff and Minister's office
• Consultation skills to deal with critical incidents, resolve compliance issues, and resolve conflict between service providers and clients
• Negotiation skills to reach agreement on annual service contracts with transfer payment agencies for funding, service targets/outcomes, service descriptions and accountabilities
• Interpersonal and influencing skills to work with agencies, municipalities and other community stakeholders to provide information on legislative and program requirements

Project Management and Computer Skills

You have:
• Project management skills to implement initiatives, review and evaluate proposals, service plans and monitor project deliverables
• Proficiency with computer software applications such as word processing, graphics and spreadsheets

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• N-SS-148962/20(2)
  
  The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.