ADMINISTRATIVE SUPPORT CLERK

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Are you looking for an opportunity to work with a dynamic team of individuals? If so, we are seeking a team oriented individual to provide support services for the Claims Services Branch.

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About the job

You will provide administrative support services to site staff in support of registration and claims processing.

You will:

• Type correspondence, sort, retrieve and update files and/or records.
• Purge and maintain files for user reference.
• Open, log and distribute mail.
• Weigh and pack parcels.
• Perform mail and stock duties by packing, lifting and/or pushing supplies.
• Maintain databases and capture data from source documents.
• Operate office and postage equipment and switchboard.
• Provide service to walk-in clients, couriers and delivery personnel.

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What you bring to the team

RESEARCH AND ANALYTICAL SKILLS:

• You have proven research and analytical skills to direct incoming mail, return misdirected mail and follow-up on back orders, and lost shipments or mail.
• You have demonstrated arithmetic skills to collect data and statistics to complete production reports.

GENERAL SKILLS:

• You are able to understand and provide consistent application of regulations, guidelines and office practices and procedures.
• You have knowledge of incoming and outgoing mailroom processes, records management and inventory and stock management practices.

TECHNICAL SKILLS:

• You have demonstrated experience using personal computers, software applications to prepare correspondence, labels, lists and reports.
• You have keyboarding skills to input, retrieve and save data.
• You have demonstrated experience using and maintaining basic office equipment.

COMMUNICATIONS SKILLS:

• You have demonstrated verbal and written communication skills to respond to in-person and telephone inquiries from the public and internal and external stakeholders and compose emails/memos and prepare letters.
• You have demonstrated experience working in a team environment, sharing decision making with co-workers to prioritize production tasks and co-coordinating work schedules to ensure operational requirements are met.

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.