Administrative Support Clerk

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The newly established Intake and Benefits Administration Unit (IBAU) within the Ministry of Children, Community and Social Services (MCCSS) will focus on supporting people through economic recovery and renewing social assistance in Ontario by building a smarter more sustainable system focused on supporting people through crisis and beyond. We offer a collaborative working environment focussed on excellence, progress and continuous improvement. We pride ourselves on not only delivering service excellence, but also in how we deliver – with a supportive culture that values diversity, inclusion and ongoing growth and development.

Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the IBAU within MCCSS.

* 3 Bilingual (French/English) positions
* 22 Unilingual (English) positions

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About the job

As a customer service provider and member of the program delivery team, you will:
• provide clerical and administrative support services to the team, either virtually or in-person;
• answer incoming calls and respond to electronic inquiries;
• sort and distribute incoming mail;
• establish and maintain electronic and hard copy filing systems;
• validate, assess and determine the release of social assistance payments;
• coordinate and maintain team schedules and calendars;
• utilize databases, to gather/enter client information and data for reports and assignments.

Please note: The majority of this role will be done virtually, however work locations/headquarters will still be assigned and will be based on the home addresses of successful candidates against the following potential locations - Barrie, Belleville, Bracebridge, Brampton, Brantford, Brockville, Burlington, Cambridge, Chatham, Cornwall, Guelph, Hamilton, Hawkesbury, Kenora, Kingston, Kirkland Lake, Kitchener, Lindsay, London, Mississauga, Newmarket, North Bay, North York, Orillia, Oshawa, Ottawa, Owen Sound, Pembroke, Peterborough, Renfrew, Sarnia, Sault Ste Marie, Scarborough, Simcoe, Smiths Falls, South Porcupine, St Catharines, Stratford, Sudbury, Thunder Bay, Toronto, Windsor, Woodstock

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What you bring to the team

Mandatory requirements

You must be proficient in English and advanced-level oral French. (for the bilingual positions only)

Administrative, Clerical and Financial Skills:

• You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support, either virtually or in-person, in a fully automated environment using online databases to input /access client information.
• You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements.
• You can provide financial payment/reimbursement processing and monitoring services.
• You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

Communication and Interpersonal Skills:

• You have verbal and written communication skills to clearly and concisely respond to in-person, virtual and electronic program inquiries from the public.
• You demonstrate interpersonal and listening skills to elicit information and support team members, either virtually or in-person.
• You have interpersonal skills to interact with the public, and collaborate in a team-driven environment – virtually or in-person - to ensure that operational requirements are being met.

Customer Service Skills:

• You have proven customer service skills to effectively deal with a high volume of clients virtually, in person, by telephone and through electronic communication.
• You are able to understand and apply the regulations, policies and guidelines governing the social assistance programs in order to respond to inquiries in a timely and accurate manner.
• You are aware of and sensitive issues facing clients and those living with fixed or low income.

Judgement and Organizational Skills:

• You are able to organize and coordinate workflow, assess priorities and meet deadlines.
• You have demonstrated experience working in a team environment, either virtually or in-person, proposing solutions and/or making suggestions for optimal use of resources, sharing decision-making with co-workers to prioritize tasks and workloads to ensure operational requirements are met.

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Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• C-SS-155234/20

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.