AMBULANCE COMMUNICATIONS OFFICER

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Consider this challenging opportunity as an Ambulance Communications Officer with the Ministry of Health, Hamilton Central Ambulance Communications Centre.

This position is available for dedicated individuals to work rotating shifts in a 24/7 environment.

We are seeking current or former Ambulance Communications Officers with a valid Communications Officer Provincial Certification to work in our Hamilton CACC office.

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About the job

In this role, you will:

• Process 9-1-1 emergency and non-emergency requests for ambulance service
• Direct ambulance movements
• Provide pre-arrival instructions
• Communicate with individuals under stress
• Operate complex computer-aided telecommunications equipment

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What you bring to the team

Mandatory requirements

• You must have successfully completed the Ministry of Health Entry to Practice (ETP) training program and Ambulance Communication Officer certification examination, as well as the following:

• Proficiency in typing at 35 w.p.m. with 90% accuracy
• Satisfactory criminal record check
• Standard First-Aid and Targeted Responder CPR Certificate
• Restricted Radio Operator Certificate
• Communications Officer Provincial Certification

Multi-Tasking, Organizational and Memory Recall Skills

• Ability to coordinate a variety of activities and resources
• Ability to maintain control of situation under pressure
• Ability to manage on-going stress effectively
• Memory recall skills

Decision Making, Problem Solving and Critical Thinking Skills

• Ability to use professional judgement and critically assess the problem to make sound decision
• Ability to set priority and delegate when required
• Ability to interpret and apply policies, procedures and information

Interpersonal, Communication and People Skills

• Demonstrate team work, tact and diplomacy
• Assertive communication skills to maintain control of call and calm others
• Ability to provide coaching and education to others
• Ability to apply communication techniques to manage issues, and know who/when/how/under what circumstance to communicate and escalate
• Listening skills (part of communicating in a non-visual environment)

Other Professional Skills

• Demonstrate customer service orientation and respect to others
• Evidence of a continuous learner and ability to receive constructive criticism
• Take initiative and be inspiring to others
• Ability to adapt to changes and be an agent of change
• Ability to follow and give directions
• Proficiency in computer software and computer-based telecommunications applications
• Good understanding of spatial concepts, and ability to read maps, calculate time, distance and movement

Hours of Work

• The hours of work are 40 hours per week. You are expected to work rotating shifts in a 24/7 environment.

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• N-HL-156419-20

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.