Collection Management Unit Representative

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The Ministry of Finance, Tax Compliance and Benefits, Account Management and Collections, is seeking a Collect Management Unit Representative. Do you have a sharp, detail-oriented, analytical mind that it takes to succeed in this role? If so, become part of our team!

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About the job

In this role you will:
• Receive, list, and reconcile deposit revenues to ensure the accurate recording of revenues, receivables and cash receipts.
• Improve and monitor collection processes.
• Provide accounts receivable services and related client support and direction to a diverse group and ensure compliance with corporate and Branch policies and procedures, established service level standards (e.g. SLA performance measures, common service standards) and in keeping with best business practices.
• Resolve issues and develop recommendations.

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What you bring to the team

Financial Skills:

• You have knowledge of accounting procedures to reconcile logged deposits, accounts and financial reports.
• You possess arithmetic skills to perform calculations, assess accuracy of financial information and process financial documents.

Analytical and Problem-Solving Skills:

• You can identify and recommend to the Manager on procedural issues concerning accounts receivable, program delivery and client service.
• You have analytical skills and attention to detail skills to identify and investigate errors.
• You are able to ensure accuracy of transactions and good judgement to take appropriate action.

Organizational Skills:

• You have demonstrated organizational, time management and clerical administrative skills to maintain effective records and deliver on workload requirements in a high-volume environment.

Communication and Interpersonal Skills:

• You have oral and written communication skills to clarify and explain procedures, provide information and discuss the resolution of processing issues with tact and diplomacy.
• You have customer service and interpersonal skills to provide a high level of support and service to clients and maintain liaison with a range of internal and external contacts.

Computer Skills:

• You are proficient with word-processing and spreadsheet software as well as computerized accounting systems to input, retrieve and monitor data and transactions, update records and to prepare financial reports.

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Additional information:

Note:

• C-FN-159230/21

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.