Affected Persons Coordinator

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The Ministry of the Attorney General, Special Investigations Unit (SIU), has a unique opportunity for you to bring your knowledge and skill in crisis response and intervention. As a team member of the Affected Persons Program, you will provide information, support and guidance to persons involved in the investigative process by assessing both their needs and the needs of their families, and by providing referral services, including emotional support, crisis intervention and information during their involvement in the Special Investigation Unit's investigative process.
NOTE: Successful candidates will be assigned to a region based on their primary home address in order to respond to calls for service and to travel to scene locations within your region. Occasional travel outside your assigned region may be required.
• West Region travel across Windsor, Chatham, Sarnia, London
• North Region travel across Timmins, Wawa, Kapuskasing, Thunder Bay, Kenora, Cochrane, Sudbury
• East Region travel across Kingston, Ottawa, Cornwall, Belleville, Pembroke, Renfrew

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About the job

In this role, you will:
• provide short-term emotional support and practical assistance to the affected persons present at the scene and deliver next-of-kin death notifications
• discuss safety concerns and options with affected persons
• provide emotional support, and crisis intervention to affected persons, complete accurate and up-to-date documentation for tracking and statistical purposes
• assess needs, abilities and resources of clients to determine requirements and recommend appropriate services
• follow up with clients, as needed
• provide support, information and guidance throughout the court (if charges are warranted) and inquest processes
• travel to scene location to support the affected persons

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What you bring to the team

Mandatory:

• Valid G driver's license
• Ability to be available for a call for service 24 hours per day, 7 days per week

**Important Application Instructions**

As part of the application process, please provide a written response of 250 words or less to describe the following:
Describe a time when you supported a vulnerable client that was experiencing trauma. How did you approach this situation and what steps did you take?

Please submit your pre-assignment response (write your full name on top of response page) and upload under ONE attachment with your cover letter and resume. Applications that do not have the pre-assignment response included will NOT be considered in the screening stage.

Technical Skill and Knowledge:

• You demonstrate the ability to interpret relevant legislation and policies, procedures and protocols in order to provide relevant information, assistance and guidance to clients throughout the legal proceedings, to assist clients to make effective decisions, and to encourage their participation in the investigative and legal processes
• You demonstrate crisis response/intervention skills, de-escalation skills, needs assessment skills, to apply SIU policies, relevant legislation and guidelines in analysing clients' needs, to assess clients' immediate risks and determine the level of crisis intervention/service needs/safety plans, to consider various alternatives, and to select and apply the best plan of action to meet unique needs

Analytical and Problem Solving Skills:

• You can resolve issues relating to clients' services and recommend resolution of contentious issues to the Affected Persons Manager
• You can recommend service improvements and foster co-operation of service providers in implementing new or enhanced services in order to determine the short- and long-term needs of the client

Communication and Interpersonal Skills:

• You have written communication and presentation skills to write reports, correspondence, and case file summaries and develop educational and promotional program information as well as participate in public speaking engagements
• You demonstrate judgement and initiative to work independently with community agency representatives, court administration, and Crown Counsel and can make recommendations to the Crown as well as maintain effective and productive relationships with clients and service providers
• You have interpersonal skills to provide information to clients who have suffered trauma, grief and/or bereavement, and can testify during court proceedings

Organizational and Planning Skills:

• You demonstrate organizational, planning, program and case management skills to manage a large caseload independently, to prioritize work in an environment of demanding multiple deadlines

Computer Skills:

• You demonstrate knowledge of computer software to develop correspondence, reports, databases and presentations

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• **Important Application Instructions**
  As part of the application process, please provide a written response of 250 words or less to describe the following:
  Describe a time when you supported a vulnerable client that was experiencing trauma. How did you approach this situation and steps did you take?
  
  Please submit your pre-assignment response (write your full name on top of response page) and upload under ONE attachment with your cover letter and resume. Applications that do not have the pre-assignment response included will NOT be considered in the screening stage.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.