Are you looking for a great career and rewarding future where you can make a difference in the lives of Ontarians? Do you have exceptional oral and written communications skills? Do you have a knack for delivering clear and compelling content? And, can you do all of this in both English and French?
Yes? Then consider joining the Communications Department of the Office of the Information and Privacy Commissioner of Ontario in this challenging role as a Bilingual Information Officer.
Purpose of Position:
Conduct research related to Ontario's access and privacy legislation (including FIPPA, MFIPPA, PHIPA and Part X of the CYFSA), interpret and explain, in both English and French, applicable legislation, policies and procedures; respond to public inquiries related to access, privacy and health privacy issues.
Coordinate and manage IPC translation services by serving as point of contact for receiving/tracking IPC documents, requirements for translation services, assessing translation requests and assigning projects to external vendors best suited to meet translation requirements.
Plan and implement communication strategies and plans for both English and French internal and external target audiences, provide strategic communications advice and develop communication and promotional materials related to program initiatives, policies, and objectives.
Deliver information, communications, and education initiatives, in both English and French, to a wide variety of audiences, including the general public, public institutions, child and family service providers, and the health care sector.
About the job
Duties / Responsibilities:
- Interpret and explain, in both English and French, applicable legislation, policies, and procedures; respond to public inquiries related to access, privacy, and health privacy issues, by telephone and email.
- Coordinate and manage IPC translation services by serving as point of contact for receiving/tracking IPC documents, requirements for translation services, assessing translation requests and assigning projects to external vendors best suited to meet translation requirements.
- Liaise between clients and translation consultants regarding changes in translation needs and clearing up discrepancies; answer inquiries, draft documents and perform various administrative tasks pertaining to the coordination of French-language services; assist the web editor in website development and maintenance of the IPC's website by creating and editing HTML documents.
- Consult with clients on communication requirements related to various policy/program initiatives by: advising on methods of communication and information to be communicated to media or specific groups; assessing public environment and likely reactions to proposed initiatives; identifying target audiences and stakeholder groups and analyzing their communication needs.
- When required, develop short and long-term communication plans and strategies for clients by assessing communication requirements to support policy and program initiatives; proposing media strategies; identifying opportunities for cost effective communication; planning and preparing terms of reference for projects, establishing schedules, and operating budgets.
- Coordinate development and delivery of communication services for specific policy and program initiatives by: researching, writing, reviewing and editing communication materials; implementing public education programs; planning and organizing special events; handling public inquiries; identifying potential controversial issues and advising on strategies for managing them.
What you bring to the team
Knowledge:
Oral and written proficiency in English and French at the superior level. French language proficiency may be assessed through testing.
Communication skills:
- Superior level written communication skills in both English and French and demonstrated ability to prepare speeches, news releases, advertisements, web and social media content, and other communications materials under extremely tight deadlines
Technical knowledge and skills:
- Knowledge of communication theory and techniques including print, broadcast and electronic communications in order to provide consulting services to clients
- Knowledge of electronic communication methods including social media, publication production and media relations to design and implement a variety of communication activities and projects (example: promotional campaigns, web and social media content, publication, audio visual productions, media conferences and special events)
- Ability to assist the web editor in website development and maintenance of the IPC's website by creating and editing French HTML documents.
- Highly developed strategic communications planning skills to offer public relations advice and services to a wide range of IPC staff and client groups
- The ability to act as a communications consultant to all levels of management
- Good judgement and the ability to work under pressure to produce high-quality, accurate work within tight deadlines and with minimal supervision