Injured Worker Outreach Services Contract Manager

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Our priority is the health and wellness of employees and the people of Ontario. As such, this position may involve working from home for all or part of the duration of this position. The WSIB model mixes working from home, office and field. When it is safe to do so, this position may be asked to work in an office.

About the Workplace Safety and Insurance Board (WSIB)

We're here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you'll have the opportunity to:
• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You'll also receive a competitive salary and may be eligible to participate in our health and dental plan.

Temporary Opportunity for up to 12 months

Salary Grade: 210 From: $68,640.90

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About the job

The IWOS Contract Manager applies best practice contract management (of the WSIB) to the role, including but not limited to supplier obligations, oversight tools & techniques and controls.

They ensure the operational results of the IWOS groups are strategically aligned with the requirements of the program and overall objectives of the organization.

This position is responsible for selecting program participants, monitoring performance, overseeing budget and maintaining relationships with IWOS groups.

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What you bring to the team

Major Responsibilities:

1. Select which groups should be offered contracts for peer support services which includes evaluation of past performance including services provided, accurate and timely reporting, working within approved budgets.
2. Monitor and assess overall performance against established standards, performance targets and service levels. Create evaluation tools to evaluate the success of the funded groups and create a selection process for future groups. This will include:
• Making recommendations on the following:
o Building a business case to add groups in new centers when service needs are identified across the province
o Increasing funding for groups when required based on budget increases
o Eliminating funding to groups that have previously received funding
• Putting on hold or reducing funding of groups due to lack of adherence to service agreement and/or poor performance.
3. Approval of budgets, expense reports and auditing of expenses aligned with the service agreement/contract
• Ensure that budgets include only approved expenses and amounts are reasonable as per contract term
• Review and approve group quarterly reports, validating expenses to ensure they are compliant with the service agreement/contract
• Work closely with the groups to address unclear expenditures and recover any costs for non-compliant expenditures
• Obtain required approvals and processing invoices
• Work closely with finance to ensure timely payment of invoices
• Ensure timely invoicing/reporting and payment of agreements
• Ensure that the groups are working within the approved capacity as per the agreement.
4. Develop and manage relationships with the IWOS groups
• Work closely with groups to ensure understanding of service agreement obligations and service expectations
• Ensure access to subject matter experts for any policy, process, model changes
• Obtain feedback from groups received through information gathering and/or surveys with injured people
• Identify situations of potential risk to the WSIB and/or our reputation and determine next steps for immediate action and escalate where necessary
• Settling disputes regarding contract interpretation or compliance
5. Consolidate and review group activities report
• Review and approve forecast of group activities for the year
• Reconcile the quarterly activities report with forecast activities
• Ensure ongoing alignment with program objectives
6. Update service agreements, reporting templates and activities report
• Work closely with legal for any adjustments to the service agreement
• Work with other areas for input on reporting templates (finance) and activities reporting
7. Perform other duties as assigned.

Job Requirements:

Education:
• Post secondary diploma up to three years in project management or accounting/finance or procurement, or contract management.

Experience:
• Two years prior experience in contract and/or vendor management, bookkeeping, forecasting and budgeting.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information:

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB's Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

Application Instructions:

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application on the WSIB career site https://www.wsib.ca/en/careers by the closing date.

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Additional information:

Note:

• This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

If you have any questions about how your information is collected, used, shared or saved, please contact us.