Senior Delivery Specialist

---

The Opportunity

Do you love to help solve complex and challenging problems? Do you strive to spend your days on work that has positive impact on the lives of others? Do you dream about contributing to large-scale, transformational change?

If so, this is the opportunity that you've been waiting for.

Ontario has an ambitious set of goals to drive measurable improvements in human and social services. This is a time of significant transformation, and we are building our team to help enable the successful delivery of priority initiatives and improve outcomes for the people of Ontario.

As a Senior Delivery Specialist, you will bring a result-based focus to delivery, partnering with senior executives and their teams to break through traditional siloes and work across government and in our communities to deliver results that matter.

Note: Flexible work arrangements including telework (remote work) may be considered.

---

About the job

As a member of the Delivery Office, you will be at the centre of the efforts to solve some of the toughest challenges in social services. You will work with sector experts to:
• Define goals, targets & strategies
• Develop delivery approaches & implementation plans
• Analyze data and monitor progress towards outcomes
• Identify & resolve roadblocks
• Undertake deep-dive, collaborative problem solving
• Provide a challenge function to existing and emerging initiatives
• Connect teams with resources & subject matter experts
• Build delivery capability and define methods & tools to support others
• Support ministry leadership in building a culture of delivery

The Delivery Office is a small, dedicated team in the Ministry of Children, Community and Social Services. That means that you'll be using your expertise and talent every day to help provide support to kids, adults and families across Ontario.

Why should I join?

Join us and help make government work better for the people who need it. We provide team members with constructive feedback to foster their career growth, and opportunities to collaborate with talented people.
We offer:
• work that makes an impact
• learning and development opportunities
• an open and inclusive work environment
• flexible work arrangements
• health and dental benefits
• pension plan

Overall, we will help you achieve your goals through continuous learning, professional development and support.

What would I bring to the team?

• You are passionate about public service and improving outcomes for people
• You have deep experience leading results-based transformational change in complex organizations
• You have a humble, diplomatic working style that enables you to quickly build trust and add value to diverse, multi-disciplinary teams
• You love to roll up your sleeves, listen, learn and contribute in a collaborative and fluid work environment
• You are comfortable with ambiguity when the path is not clear, and are flexible to adapt to shifting priorities and evolving roles

---

What you bring to the team

Strategic Planning & Transformational Change Skills

• You have experience in leadership roles in large-scale, complex transformation
• You have experience with change management and transformation methodologies, tools and techniques (such as Deliverology, etc.)
• You have strategic planning and project management skills to support the development, monitoring, and critical evaluation of strategies and implementation plans
• You have an understanding of public sector decision-making practices to help manage the planning, implementation and evaluation of priority initiatives

Interpersonal & Communication Skills

• You have a proven record of building and maintaining strong relationships to gain trust and credibility with diverse stakeholders in a complex working environment
• You can drive collaborative decision-making processes and consensus-building among executive-level leaders, despite potentially competing priorities
• You have facilitation, coaching and team leadership skills to guide, teach and support executives and teams of varying disciplines, levels and experience
• You have exceptional writing skills to respond to issues, provide recommendations and prepare a wide variety of correspondence
• You can create, lead and present briefings on complex issues

Analytical & Problem-Solving Skills

• You can define, track and analyze key performance indicators, targets and trajectories to assess progress against goals and priorities
• You can analyze both qualitative and quantitative information to conduct root cause analysis of issues impacting the delivery of priority initiatives and provide insightful analysis and advice
• You have risk assessment and risk management skills to identify risks and develop mitigation strategies and contingency plans to resolve issues related to priority initiatives
• You can analyze service systems and their underlying delivery chains to identify and develop opportunities for improvement
• You have experience in analysis and presentation of data, including but not necessarily limited to financial, service delivery and client data

OPS Commitment to diversity, inclusion, accessibility, and anti- racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

---

Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• W-SS-175575/22(2)
  
  Effective October 1, 2021, the OPS COVID-19 Safe Workplace Directive requires all Ontario Public Service employees to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.
  
  Employees who do not provide proof of full vaccination will be deemed ‘not vaccinated' under the Directive and will be required to attend a vaccine education program and undergo regular rapid antigen testing. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program but must undergo regular rapid antigen testing.

---

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.