About the job
You will:
• assist in leading a team with the operation of a campground by providing park administrative and maintenance functions
• provide group leadership to park staff in the Park Ranger's absence, assign and monitor work, provide training, promote high levels of customer service, and participate in the review of staff performance
• provide information and assistance to park visitors, explaining rules and regulations
• provide a variety of park maintenance services such as cutting grass, painting, performing repairs, cleaning park facilities, etc.
• ensure proper procedures are followed, completing a variety of reports, and reporting immediately any potential hazards or needed repairs and taking corrective action within your power
• bring staff performance and misconduct issues to the attention of the Assistant Parks Operations Manager
• assist with the supervision of programming and staging of special events within your park
• assist in dealing with public inquiries and complaints in accordance with approved policies and procedures
• coordinate the provision of security services and provide group leadership to junior security staff
• respond to first aid emergencies and assist with in-house training programs for emergency procedures for all staff
• work in compliance with the Occupational Health & Safety Act, its regulations, and the Employer's occupational health and safety policies
embody the SLPC's equity, diversity and inclusion principles while interacting with staff and guests
What you bring to the team
MANDATORY:
• Valid Ontario Class G driver's licence to conduct vehicular patrols of the campground, pick up supplies and conduct maintenance duties.
• Training in conflict resolution, de-escalation and/or designation as a Provincial Offences Officer.
KNOWLEDGE AND EXPERIENCE:
You have:
• Knowledge of park operations (day-use, campground, beaches and registration) and legislation relating to park management (e.g. St. Lawrence Parks Act, Liquor Licence Act, Trespass to Property Act, Highway Traffic Act, Public Health Act).
• General knowledge of tourism.
• Knowledge of the safe operation and maintenance of tractors and mowing equipment.
• Knowledge of the Occupational Health and Safety Act to ensure compliance when performing supervisory/group leadership responsibilities.
CUSTOMER SERVICE AND COMMUNICATION SKILLS:
You have:
• Excellent communication skills (oral and written) to deal effectively with visitor complaints and requests, and to give instructions and explain practices to workers.
• A personal commitment to exceptional customer service.
LEADERSHIP AND ORGANIZATIONAL SKILLS:
You have:
• The ability to assist with the supervision of programming and special events.
• The ability to provide a variety of park maintenance services, including assisting with the care and maintenance of tractors and mowing equipment.
• The ability to plan and coordinate daily activities of staff to ensure operational needs are met.
PROBLEM-SOLVING AND REASONING SKILLS:
You have:
• Strong problem-solving and reasoning skills to deal with problems between visitors and to determine the most effective course of action.
ADMINISTRATIVE, FINANCIAL AND COMPUTER SKILLS:
You have:
• Knowledge of computer programs/software to process reservations and prepare a variety of reports.
• Knowledge of administrative procedures to provide support to the Park Ranger in the daily operations of the park.
• Cash handling skills and mathematical skills to process sales and reservations, balance receipts and complete deposits.
WHY WORK FOR THE ST. LAWRENCE PARKS COMMISSION?
• Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province
• Supportive team environment
• Staff discounts
• Employee and Family Assistance Program (EFAP)
• Option to join an excellent pension plan
• Paid benefits or option to purchase
• Percentage paid in lieu of vacation and statutory holidays
Effective October 1, 2021, the OPS COVID-19 Safe Workplace Directive requires all Ontario Public Service employees to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to:
COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.
Employees who do not provide proof of full vaccination will be deemed ‘not vaccinated' under the Directive and will be required to attend a vaccine education program and undergo regular rapid antigen testing. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program but must undergo regular rapid antigen testing.