Apply By: Monday, March 21, 2022 11:59 pm EDT
Approximately 337 individuals applied for this opportunity.

Applications are no longer being accepted for this position as the recruitment process is complete for summer hiring.

To look for other job opportunities that match your skills and experience go to Job Search. You may also subscribe to our Job Alert service to receive emails when new jobs open up that match your determined search criteria. Thank you for your interest in the Ontario Public Service.

Student – Technical IT Assistant

Job ID:
178553
Organization:
Various Ministries
Division:
Various Divisions and Branches
City:
Dryden, Guelph, Kingston, North Bay, North York, St Catharines, Toronto, Windsor
Position(s) language:
Both English and bilingual
Job term:
22 Temporary positions ranging from 7 - 18 weeks between May and September
Job code:
Student 1 - Student Level 1, Student 2 - Student Level 2
Salary:
$15.00 - $15.85 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

All applications must be submitted through the Ontario Public Service Careers website by clicking the Apply Online button on the job ad. Applications submitted through third party websites will not be accepted.

Are you a student looking for an opportunity to build your career over the summer? Are you passionate about making a difference?

The Summer Employment Opportunities program provides students with opportunities to obtain valuable work experience, gain transferable skills, and build professional networks.

  • LEARN: Jump start your career, whether you want to learn business skills, use your French language skills, help out in a lab, or work outdoors. Put the knowledge you've acquired at school into action.
  • GROW: Enhance your skills and expand your network by working on projects, leading initiatives and sharing your ideas. Transfer the skills you learn to your future school and work experiences.
  • CONTRIBUTE: In addition to advancing your professional and personal skills, you will also give back to your community. Spend your summer working to support the interests of Ontarians!
Information to assist you with the application process, including the Application Guide is available on the Summer Employment Opportunities website. Within your application, you will have the opportunity to identify the skills, work preferences and qualifications you have that make you a suitable candidate for this position.

This job posting represents multiple positions within different ministries and at various locations across Ontario. Certain cities may be located in distant or remote areas in Ontario and may not be accessible by public transit. Carefully review locations through Google Maps and select ONLY those locations that you are able to travel to and work in. You can select up to 10 locations.

Notes:
  • Relocation expenses and/or accommodations are not covered by ministries.
  • The number of positions to be filled is approximate and subject to change.
  • Please use your legal name when applying to the job ad.

OPS commitment to diversity, inclusion, accessibility, and anti-racism

We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Following the submission of your application form, you will be provided with an opportunity to complete a survey. We collect data through a survey to help improve the program and identify potential barriers in the recruitment process. The survey is not part of the recruitment process and is anonymous. Your participation in the survey will help shape the future success of the program and will contribute to our efforts to build a more diverse, inclusive and accessible Ontario Public Service.

Visit the OPS Anti-Racism Policy website and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.


OPS COVID-19 Safe Workplace Directive

Effective October 1, 2021, the OPS COVID-19 Safe Workplace Directive will require all Ontario Public Service employees to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.

Employees who do not provide proof of full vaccination will be deemed 'not vaccinated' under the Directive and will be required to attend a vaccine education program and undergo regular rapid antigen testing. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program.


About the job

Work Description

As a Technical IT Assistant, you will be supporting staff with delivering desktop support to meet client information technology (IT) needs, and you will have the opportunity to work on some or all of the following activities:
  • Provide technical support to clients by email, phone, in person, or using remote access.
  • Assist with investigating, analyzing, and resolving all operational incidents and requests for change, determining root causes, and developing solutions that consider systems administration, technical, operational, and service problems.
  • Plan, organize, coordinate, and manage daily assigned work.

What you bring to the team


Mandatory requirements

You must meet all eligibility criteria on the first day of employment to be eligible for these positions.

  1. Student Status: All summer jobs require a “student” status. A student is defined as someone enrolled in a secondary or post-secondary institution (currently or for the fall semester) or has graduated within the past six months. If you graduated in January, you could apply for and start a summer student position in the Ontario Public Service up until June of that year.

  2. Age: You must be a minimum of 15 years of age. There is no maximum age limit for applying to summer student positions. You must meet all age requirements by May 1st.

  3. Residency: You must be a resident of Ontario during the term of employment.

  4. Work Status – Ability to Work in Canada: You must be legally entitled to work in Canada. You are also required to have a valid Social Insurance Number (SIN) upon being hired.

Communication and Interpersonal Skills

  • You apply your written communication skills to document findings and prepare a variety of documents (e.g. reports, data records, presentations, meeting minutes, etc.)
  • You apply your consultation and verbal/active listening communication skills to understand clients' needs and requirements, and to share your knowledge with staff and/or clients.
  • You apply your initiative and interpersonal skills to work collaboratively within a multi-disciplinary team.

Technical Skills and Knowledge

  • You have knowledge of the theory and principles of IT processes, including incident, problem, and change management, and related methods, techniques, practices, and standards.
  • You have knowledge and/or experience in translating technical terminology and approaches into plain language for non-technical users.
  • You apply your problem solving, investigative, and evaluation skills to investigate, evaluate, and resolve systems, operational, and service issues.
  • You apply your experience using Microsoft Office applications, such as Word (word processing) and Excel (spreadsheets), as well as databases, email, and the internet to conduct research and prepare a variety of documents.

Analytical and Organizational Skills

  • You apply your planning and organizational skills to collect, organize, review, and verify information/data through review of files, reports, and other means.
  • You work independently or as part of a team; you plan, organize, and prioritize your work to meet competing deadlines.

Additional information:

Apply by:
Monday, March 21, 2022 11:59 pm EDT
Compensation group:
Ontario Public Service Employees Union
Work hours:
Category:
Information Technology
Posted on:
Monday, February 28, 2022

Note:

  • This ad is also available in French.
  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

    Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
  • Some positions advertised on this job ad are represented by the Ontario Public Service Employees Union (OPSEU) and successful candidates will be required to pay monthly union dues, which are automatically deducted from your pay.

    Other positions advertised on this job ad may be excluded from the OPSEU Collective Agreement (i.e. not represented by OPSEU), depending on the business area within the Ministry in which the work is performed. You will be advised during the recruitment process by the hiring manager of the business area.

    You will receive a confirmation splash page verifying receipt of your application when it has been successfully received. You will only receive an email confirmation if you have entered your email address in the application. If you do not receive a confirmation splash page, it is likely that your application was not successfully received and it is recommended that you resubmit your application. If that still does not result in a confirmation, please contact SEO@ontario.ca during the posting period. We cannot provide assistance with submitting your application after the job ad deadline date.


Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.


Strengthening Ontario, together