Are you passionate about health and safety? If so, then this opportunity is for you! Bring your experience in the constuction industry to the Ministry of Labour, Immigration, Training and Skills Development, Health & Safety Contact Centre, Ontario's primary resource for providing technical support and guidance to employers under the Occupational Health and Safety Act.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
You will:
• Act as the contact centre's primary resource for health and safety information in the construction and mining sectors and provide technical advice and expertise related to the application, interpretation and enforcement of the Occupational Health and Safety Act and Regulations, Contact Centre policies, procedures and quality standards to facilitate consistent application of legislation and business practices.
• Respond to highly technical or complex inquiries regarding the Act and Regulations, including its interpretation, application and enforcement from a variety of stakeholders around the province, including workers, employers, unions and members of the public.
• Provide guidance, coaching and training to Contact Centre staff regarding the Act and Regulations.
• Perform quality assurance monitoring program for staff, analysis of health and safety trends/ data and prepare reports and respond to issue management requests.
• Participate in the evaluation, development and enhancement of health and safety legislation, policies and programs.
• Work collaboratively with external stakeholders and develop strategies to promote health and safety in Ontario workplaces as well as lead and participate in Contact Centre outreach and training programs.
What you bring to the team
Technical Knowledge
• You have experience interpreting and applying the Occupational Health and Safety Act, related regulations (e.g. Construction Projects Regulation, Mining and Mining Plants Regulation, and applicable codes and legislation (e.g. Window Cleaning and Asbestos) and Building Opportunities in the Skilled Trades Act, 2021 (BOSTA).
• You have knowledge of trends impacting construction, industrial and healthcare sectors.
• You have demonstrated knowledge of policy and procedure development techniques and processes.
Communication, Consultation and Interpersonal Skills
• You have communication skills to build/maintain working relationships with staff and stakeholders, promote consistent application of business practices and legislative interpretation/application.
• You have demonstrated interpersonal skills to build relationships with staff and stakeholders.
• You have written communication skills to prepare correspondence and respond to inquiries.
• You have demonstrated consultation, conflict resolution and consensus building skills to participate in the resolution of complex inquiries and reconcile different viewpoints/positions with clients/stakeholders.
Research, Analytical and Project Management Skills
• You have experience conducting qualitative and quantitative analysis.
• You have knowledge of evaluation principles and techniques to manage quality assurance monitoring programs.
• You have knowledge of quality assurance and monitoring principles to identify customer service standard deficiencies.
• You have project management skills to lead/develop special projects/studies.
Computer Skills
• You have experience using a variety of computer software including applications to prepare presentation materials and prepare reports (e.g. Microsoft Suite, Adobe, PowerPoint).
• You can use IceBar telephone system (Ice Agent, Ice Capture, Ice Reporting, Ice Monitoring, Ice Administration).