Senior Technical Support Specialist

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Are you interested in working in a fast-paced, strategic, delivery-oriented, and inclusive environment? If so, consider this exciting opportunity to work with the Justice Technology Services within the Ministry of the Solicitor General.

This position will play a critical role in the continued deployment and enhancement of Computer Aided Dispatch (CAD) product suite, Records Management (RMS) Systems and their integrations with other police related applications.

Why work for the Ontario Public Service?
The Ontario Public Service (OPS) offers a competitive compensation package. We support career and leadership development, invest in learning opportunities, and recognize team and individual achievements.

To learn more about the compensation package for this position, please visit the Ontario Public Service Employee Union website (www.opseu.org) for a copy of the current collective agreements.

Note: The successful candidate will have the option of working from the following satellite office locations:
• 21 College Street, Toronto
• 200 First Avenue West, North Bay

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How we support diversity, inclusion and accessibility

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

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About the job

In this role, you will:
• Provide specialist-level expertise and technical leadership for the continued production support, delivery, and software upgrades for all CAD products (CAD DBM, CAD Query tool, CPIC and Niche Informer, Netviewer, CADLink and OnCall Analytics), RMS and application integrations
• Identify and conduct the appropriate level of planning for the application onboarding, software upgrade and continuous operational process which includes conducting needs assessments, identify change management and business process issues, design and deliver core training modules and engage in both user and technical support
• Facilitate the data capture process and install the build for new CAD agencies, assist with identifying requirements for map and deployment plan creation, set and maintain default configuration, define enhancement requirements and work with vendor to deliver, test and prepare install guides for technical teams
• Ensure compliance with Security policy and by-laws, and the Ministry policies and standards
• Ensuring stakeholder readiness for new initiatives or functionality, updating policies and business practices, and maintaining regular communication with the stakeholder
• Act as Liaison between the clients and CAD vendor for the procurement of additional software components and ensure both parties understand the support model
• Provide guidance and CAD technical support to members for 911 initiatives
• Engage with and establish effective communications and relationships with a wide range of stakeholders in various levels of authority
• Participate and contribute to Committees, as required

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What you bring to the team

Technical Knowledge & Experience

You have:
• knowledge of information, network and security principles
• knowledge of current and the advances in software products
• experience in advanced WINTEL installations, configuration, troubleshooting and administration
• experience in implementing and supporting software infrastructures for both development and production environments, supporting multi-tiered applications in large distributed environments

Reasoning, Analytical and Problem Solving skills

You can:
• assess and recommend network and security architectural strategies of highly complex technical solutions
• assess technical design problems and develop computerized solutions to infrastructure problems in support of systems and end users
• conduct cost benefit analyses in support of acquisition recommendations

Communication and Interpersonal Skills

You have:
• written and oral communication skills to discuss client requirements, prepare project reports and discuss acquisition recommendations with clients, technical staff and vendors
• interpersonal skills to listen, negotiate and influence technology issues and ensure performance and standards needs are achieved while delivering business solutions
• demonstrated ability to lead technical discussions with vendors, customers, other technical staff and senior management

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• W-SL-194419/23

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.