Amendment: The closing date has been extended to March 13th.
Do you have strong technical knowledge of insurance, claims management and advisory services? Consider this exciting opportunity to join the Risk Management and Insurance Services Branch. We are seeking a committed team player to provide senior-level expertise to support the government's claims management program.
• Note: Flexible work arrangements including telework (remote work) may be considered with the Ontario Public Service return to work mandate.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
You will:
• conduct/lead the negotiation and settlement of the larger and more complex third party liability claims against the Ontario Government
• provide technical guidance/advice to claims officers on claim handling and conducting file audits
• assess reserves required by the program, claim liability against the province and financial impact of claims
• provide technical advice and guidance to ministry program areas/legal counsel on insurance coverage issues, claims handling standards, protocols and process, mediation/litigation
• provide expert advice and support on the general liability protection program
What you bring to the team
Technical Knowledge and Skills:
• You have knowledge of government insurance policies and experience handling large and complex third party liability claims (i.e. Municipal, Provincial or Federal)
• You have knowledge of relevant legislation (e.g. Public Transportation and Highway improvement Act, privacy protection legislation) to respond to issues, interpret and apply legislation in the assessment of various claims
• You have knowledge of auditing and risk management assessment practices to lead and report on semi-annual file audits, understand liability issues and assess claims risk
• You have knowledge of the principles, industry standards and best practices of insurance administration, claims investigation and negotiation and Ontario civil law procedure and case law and mediation techniques on insurance to review, negotiate and resolve claims and provide expert advice
Communication and Interpersonal Skills:
• You have oral and written communication skills to negotiate settlements, advise on claims management standards, protocols and procedures, to prepare reports and correspondence and respond to a range of queries
• You are able to provide advisory and interpersonal skills to coach and mentor claims officers and to ensure third party adjusters are complying with claims procedures
• You have team leadership to provide technical guidance to claims officers and third party adjusters and to lead file audits
• You have consultation skills to provide expert advice and assistance on claims liability issues, reserving and coverage interpretations and the impact of legislation on claims
Research, Analytical and Math Skills:
• You have knowledge of research techniques to investigate and research legal precedents and relevant statutes
• You are able to investigate/research and assess complex liability claims and calculate and analyze the financial exposure to the province
• You are able to review cases to ensure claims processes, protocols, standards and approaches applied by third party adjusters, claims officers and legal counsel meet insurance industry standards and program requirements
• You have the ability to research existing case law and statutes and assess trends of recent court decisions and accurately evaluate the Province's exposure
• You are able to conduct compliance and effectiveness audits of claims handling by third party adjusters in the program
• You have mathematical skills to calculate financial exposure and assess reserves
• You are proficient with computer applications to research and prepare own materials, and related program related software
Negotiation Skills:
• You are able to use your strong negotiation and influencing skills to interact with third party adjusters, legal counsel and the public in the investigation and resolution of claims