Service Delivery Assistant

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Are you an administrative professional committed to providing excellent customer service in a fast paced environment? If so, consider this opportunity to provide a range of administrative, program and financial support services related to employment programs to support our Employment and Training Division.

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How we support diversity, inclusion and accessibility

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

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About the job

You will:
• Prepare and review new client application files, review applications for accuracy and completeness
• Provide a range of administrative and program activities related to employment programs including the invigilation and marking of written trade, modular and other examinations to support service delivery
• Prepare a variety of correspondence and other materials for clients and/or staff
• Provide quality customer service to clients at front counter and reception, responding to general inquiries (in person, by phone or email)
• Process contracts and enter information into database systems
• Work closely with unit staff to respond to and coordinate ministry requests for information and reporting requirements
• Provide financial and budget management support services
• Process office accounts payables and receivables

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What you bring to the team

Communication Skills:

• You have demonstrated communication, interpersonal and customer service skills to deal effectively with clients both in person and over the phone and by email (e.g. explain procedures and recommend problem resolution) and prepare correspondence and reports.
• You are able to gather information from clients, and maintain confidentiality, tact and diplomacy when working with members of the public.

Knowledge:

• You have knowledge of procedures, guidelines, processes and practices related to financial administration (e.g. invoice payment, budgeting and forecasting, supply and inventory maintenance) and general office administration including electronic filing systems, tracking and records management.
• You have an understanding of employment services and related programs and activities.
• You are able to interpret and apply relevant employment legislation, regulations and other practices and procedures such as Freedom of Information (FOI) in order to answer inquiries from clients.

Other Essential Skills:

• You have analytical, reasoning and problem-solving skills.
• You have extensive planning, organizing and coordinating skills to handle multiple projects as well as perform regular duties.
• You are able to work in a team environment.
• You have computer skills and proficiency in office software such as word processing, spreadsheet and database applications.

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• T-LB-201311/23

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.