The Ministry of Mines, Mining Lands Section, seeks your solid administrative and clerical background and client centered skills to respond to inquiries and provide program information to a diverse clientele and the public.
Please note: One position is English only.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
As part of the Mining Lands Section, you will:
• provide clerical support as well as front-line customer service to clients
• perform Mining Lands Administration System (MLAS) data entry of information retrieved from time sensitive documents
• receive documents filed under the Mining Act and check for completeness
• provide customer service to walk-in visitors, emails and telephone callers by responding to routine questions using appropriate rules, guidelines and procedures
• prepare and process general correspondence and form letters
• process incoming mail, file correspondence and documents and maintain administrative databases
• provide backup reception duties, and sell products such as documents, maps and abstracts to the public
What you bring to the team
Mandatory requirements
For Bilingual position only - You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Customer Service and Interpersonal Skills:
• You have good customer service skills to provide courteous and friendly service to internal staff and external clients.
• You have demonstrated communication and interpersonal skills to interact tactfully and diplomatically with staff and client in sometimes contentious situations.
Analytical and Problem-Solving Skills:
• You have analytical and problem-solving skills to retrieve information, identify and resolve issues and discrepancies.
• You have the ability to determine the nature of client requests/inquiries over the counter, mail or telephone and refer clients to the appropriate staff member.
• You have the ability to obtain, interpret and apply knowledge of land tenure information and the Mining Act, to process documents and respond to related general inquiries.
Office Administration Skills:
• You can apply office administrative practices and quality standards to provide a wide range of office support services.
• You can operate office equipment (e.g. fax machines, photocopiers, microfiche, etc.) to copy materials and transmit correspondence.
• You are proficient with computer systems and a variety of software packages such as word-processing, spreadsheet, Internet/Intranet, email and knowledge of data entry and database systems to enter and retrieve data.
• Familiar with equipment for taking payment in cash, debit or credit.
Organizational and Time-Management Skills:
• You have solid organizational and time management skills to follow up on incomplete time-sensitive documents.
• You have the demonstrated ability to work independently and in a team environment.