Digital Strategy & Services Lead

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Tribunals Ontario - Ministry of the Attorney General is looking for a Digital Strategy and Services Lead to join their team!

Tribunals Ontario is a group of 13 adjudicative tribunals that play an important role in the administration of justice in Ontario. Each year our tribunals receive and resolve nearly 100,000 cases. Tribunals Ontario provides fair, accessible dispute resolution to thousands of Ontarians. Tribunals Ontario addresses various kinds of disputes in the social, property assessment, safety, and licensing sectors. These are important issues that touch people's lives in fundamental ways. Tribunals Ontario is continuously modernizing services and systems to meet the needs of Ontarians.

Digital Delivery is responsible for delivering, designing, and managing digital services, sustaining IT systems, managing IT projects and initiatives, and asset management across Tribunals Ontario. As a Digital Strategy and Services Lead, you will be responsible for creating and delivering digital strategies and services to support initiatives and electronic service delivery that aligns with Tribunals Ontario's Digital First strategy.

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How we support diversity, inclusion and accessibility

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

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About the job

In this role, you will:
• Manage the development of leading-edge strategies, plans, and provision of services and support for Tribunals Ontario's initiatives and electronic service delivery that aligns with Tribunals Ontario's Digital First strategy
• Provide leadership and guidance in implementing digital-first and digitally enabled services and user experience aligned with Tribunals Ontario's (TO) digital-first strategy to transform user experiences and how TO delivers its services
• Lead in management of Tribunals Ontario assets, implementing an inventory and tracking system to identify the location and identification of equipment and IT assets
• Provide leadership to a team of high-performing professionals responsible for Digital creative content and IT asset management
• Lead, plan, and develop business cases and proposals
• Consult with internal stakeholders to identify business needs, approaches, opportunities, and challenges
• Conduct cost-benefit analysis, risk assessment/evaluation activities
• Provide advice to senior management on the interpretation and implementation of government processes, requirements, and ministry direction
• Develop performance/outcome measures and program evaluation
• Lead the implementation efforts at various stages of the project

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What you bring to the team

Business Knowledge:

• You have knowledge and experience in creating digital strategy & digital services
• You have knowledge of Ministry and Tribunals Ontario strategic direction and Issues Management methodologies and the ability to apply Tribunal Ontario and government policies
• You have knowledge of the digital creative content, digital forms, digital marketplace, digital platforms, and technology and market trends to identify product opportunities
• You have knowledge of IT Service and Asset Management for example (ITIL, ITSM, ITAM)
• You have the knowledge to identify business process requirements, issues, gaps, opportunities, risks and provide solutions

Project and Performance Management Skills:

• You have knowledge of project management theory, techniques, and principles
• You can provide leadership in the development of strategic plans and change management initiatives and their roll-out

Communication and Consultation Skills:

• You have the ability to exchange information and provide advice and guidance on program evaluation
• You can effectively communicate with clients and senior management on the interpretation and implementation of government processes
• You can provide information on program evaluation issues, performance measures, and their alignment with programs directions

Analytical and Problem-Solving Skills:

• You can research, develop, and evaluate business solutions and information management needs for the effective delivery of services, programs, and business improvement initiatives
• You can provide research, investigate, and assess the relevance of information; interpret and analyze issues or problems; formulate project/business options and the optimal solution; and make recommendations

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• Less qualified applicants may be considered on an underfill basis.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• E-AG-205288/23

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.