Mediator

The Information and Privacy Commissioner of Ontario is an administrative tribunal responsible for the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Personal Health Information Protection Act (PHIPA) and Part X of the Child, Youth and Family Services Act (CYFSA). Under these acts, the Information and Privacy Commissioner, Tribunal and Dispute Resolution Division: resolves access to information appeals and complaints when government, health care practitioners/organizations and service providers refuse to grant requests for access or correction; and investigates complaints with respect to the privacy of personal information and personal health information held by government, service providers and health care practitioners/ organizations.

What can I expect to do in this role?

As a Mediator, you will:

• Mediate appeals primarily under FIPPA and MFIPPA
  
• Explain the operation of these acts to appellants, and the purpose and process of mediation
  
• Investigate the circumstances and gather facts surrounding appeals
  
• Attempt to resolve appeals through mediation by ascertaining positions of the parties, investigating means of settlement and determining mediation strategies and approaches;
  
• Interpret a broad range of legislation to analyze and determine their applicability to access and correction rights under these acts;
  
• Conduct research, analyzing past precedents, and where possible, providing parties with advisory opinions on the likely outcome of the appeal;
  
• Complete all required documentation on the case management system and issue Mediator's Reports.
  
• Improve customer service through participation in institution relations and appellant relations programs
  
• Manage a caseload of appeal files and work within mediation timelines
  
• In limited instances, act as a delegated decision maker under FIPPA and MIFIPPA, conducting research, analyzing past precedents, and issuing final written decisions with reasons for all cases that do not settle.

How do I qualify?

You will qualify for this position by demonstrating:

Knowledge:

• Post-secondary education in a related field, or an equivalent combination of education and experience. Understanding of administrative law concepts.
  
• Understanding of the provisions and the operation of FIPPA, MFIPPA, PHIPA, and CYFSA.
  
• Proven mediation skills and a strong customer service and resolution-oriented approach to conflict situations.

Interpersonal and Relationship Management Skills:

• Ability to establish effective working relationships with employees, management and with both internal and external clients.
  
• Ability to work both independently as well as act as an effective team member.

Analytical, Research and Project Management Experience:

• Well-developed analytical/problem solving skills.
  
• Ability to plan and conduct extensive research and prepare written reports, evaluations and recommendations.
  
• You can identify risks and barriers to mediation decisions.

Communication and Presentation Skills:

• You have well-developed oral communication skills to respond to issues and provide recommendations.
  
• You have strong written communication skills to prepare reports and promote initiatives to internal and external stakeholders.
  
• You have experience using standard computer software applications (e.g. word processing, spreadsheet) to research and prepare materials.

Asset Qualifications:

• Having the ability to communicate (orally and in writing) in French is an asset.

What's in it for you?

• A modern organization with a flexible hybrid work model with in-office attendance at a minimum of 5-10 days per month.
  
• Commitment to continuous learning and developmental opportunities for all its employees.
  
• Work with an innovative and high performing organization committed to creating a positive organizational culture and highly dedicated to its mission of advancing the privacy and access rights of Ontarians.
  
• A defined benefit pension plan (for permanent role and optional for temporary roles).
  
• Comprehensive Health Plan, and Life and Disability Insurance (for permanent role).
  
• Maternity and parental leave top-up benefits (for permanent role).

Commitment to diversity, inclusion, accessibility, and anti-racism:

We are committed to building a workforce that reflects the communities we serve and promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

We also believe in the importance of providing services to Ontarians in both official languages, and encourage interested bilingual candidates to apply particularly for public facing positions.

Commitment to diversity, inclusion, accessibility, and anti-racism:

Commitment to diversity, inclusion, accessibility, and anti-racism: We are committed to building a workforce that reflects the communities we serve and promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

We also believe in the importance of providing services to Ontarians in both official languages and encourage interested bilingual candidates to apply particularly for public facing positions.

Notes:
• OPS and IPC Reciprocal Staffing Agreement:
o The IPC has a Reciprocal Staffing Agreement with the Ontario Public Service (OPS) that enables OPS employees to apply to positions with the IPC.

• Qualified List Information:
o A list of qualified candidates will be established for the Mediator position in the Information and Privacy Commissioner of Ontario (IPC) and will be in effect for twelve (12) months from the date the list is created. Qualified candidates on the list may be considered when filling future permanent and/or temporary vacancies in this position.

Collection of Information

Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.

Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.

If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, December 7, 2023 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.