Effective April 1, 2024 the salary range for this position is $88,496 to $128,625 per year in compliance with AMAPCEO collective agreement provisions. The new rates, effective retroactive to April 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.
Would you like to be part of an organization that is focused on sustaining and improving the Public Safety Radio Network (PSRN) services that our province relies on to protect our communities and keep Ontarians safe during emergencies? Are you an innovative and collaborative leader that identifies opportunities for continuous improvement and building strong relationships and partnerships to meet program goals and objectives? Do Public Safety Radio Network design, planning, lifecycle, implementation, operations and oversight, procurement and contract management, customer service, and project management interest you? If so, consider this opportunity within the Ministry of the Solicitor General.
The Government of Ontario is taking immediate action to replace the province's aging Public Safety Radio Network, which more than 38,000 first responders across the province rely on. This mission-critical network provides mobile radio communications, which is a communication lifeline in emergency situations for ambulance, paramedic, and hospital services, the Ontario Provincial Police, correctional services, natural resources, transportation, revenue enforcement, environment enforcement and parks when responding to the needs of the public. The network covers approximately 750,000 square kilometres, making it the largest public safety radio network in North America.
The Government Mobile Communications Branch is looking for a talented Service Account Management Lead to work amongst a diverse team of Ontario Public Service (OPS) professionals on this high-profile, complex, challenging, enterprise-wide, public safety transition project. In this position, you will lead projects and teams related to the new and existing network across the province.
If you have proven experience working on large-scale, complex projects or networks, and want to be part of the dedicated team revitalizing the critical lifeline of emergency response in Ontario, we want you!
Please note: The successful candidate will have the option of working from the following office locations:
• 21 College Street, Toronto
• 200 First Avenue, North Bay
• 435 James Street, Thunder Bay
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
As a Service Account Management Lead, you will:
• Provide strategic direction in the promotion, provisioning and implementation of public safety radio services with multiple ministry and I&IT clients within the OPS.
• Plan, coordinate and manage public safety radio services to multiple clients across the OPS.
• Manage development, coordination, implementation, lifecycle and evaluation of public safety radio services.
• Market solutions, concepts and services, and support clients to gain acceptance and support by providing direction to clients in the OPS community.
• Lead/participate in continuous improvement of services.
• Manage communications between clients and apply ITSM management concepts.
• Evaluate performance of services against business needs, identify issues, and implement corrective action.
• Evaluate requests for proposals (RFPs) to ensure value and quality of goods and services, monitor vendor contracts. within the organization, and provide day-to-day management of external consultants or other support personnel.
What you bring to the team
Technical Knowledge and Skills
You have:
• Demonstrated experience in working with large-scale public safety radio systems that employ P25 trunking, encryption, conventional repeater, and simplex systems.
• Demonstrated knowledge and experience in wireless communication spectrum management in a large scale wireless system.
• Strong understanding of backhaul technologies.
• Understanding of communication centre technologies and PSAP.
• Demonstrated knowledge in service delivery management, operational planning, and public safety radio management.
• Knowledge of policy development standards and implementation principles and the public safety radio industry.
• Knowledge of public safety radio technology trends and best practices in I&IT governance and policies, procedures, and directions to evaluate/develop alternative solutions and ensure compliance with policies and directives.
• Proven knowledge of ITSM management methodologies, process, and best practices.
• Knowledge of marketing techniques to promote, advise and educate clients and partners on the public safety radio network services and resources offered.
• Planning skills to participate in development of strategic and operational plans.
Coaching and Communication (oral and written) Skills
• You have demonstrated experience to provide coaching and direction to staff and discuss service requirements and options with clients.
• You can provide advice and information to management, and prepare a range of reports, recommendations and communications.
Relationship Management, Consultation, and Negotiation Skills
• You can deliver business consulting services and provide advice on creating and delivering effective public safety radio solutions.
• You have demonstrated presentation and facilitation skills.
• You can manage business relationships when working with multiple organizations and staff.
• You can translate highly complex technologies to business stakeholders.
• You can assess business needs against public safety radio technology and articulate the financial risks and implications.
Analytical and Problem-Solving Skills
• You can identify and evaluate strategic directions for the provision of public safety radio services.
• You can identify and evaluate client requirements, articulate client concerns, and develop solutions and plans for implementation of public safety radio services.
• You can evaluate performance issues and gaps in public safety radio service.
• You can develop plans for the implementation of policies, processes and tools to ensure client public safety radio processes are in line with OPS standards and practices.
Computer Skills
• You have knowledge of Microsoft word processing, spreadsheets, database and presentation software to provide correspondence, reports, meeting and project materials, and to manipulate data.
• You have knowledge of tools and systems used in public safety radio networks for analyzing, tracking, and reporting on provisioning, demand, performance and capacity management