Financial Processing Clerk

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Are you interested in working in a challenging, fast-paced, customer service-oriented environment? Then join the Family Responsibility Office and apply your problem-solving and financial analytical skills and experience to ensure that the mostly automated processing of financial transactions is completed and free from error to support the administration and enforcement of court orders issued in Ontario for spousal and/or child support.

The Family Responsibility Office effectively and compassionately guides payers, recipients and partners through the family support process to ensure families receive the support to which they are entitled. You can find more information about the Family Responsibility Office on our public website.

Positions Available:
• two permanent, full-time positions
• two temporary, full-time positions for up to 12 months with possible extension

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How we support diversity, inclusion and accessibility

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

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About the job

Working in a high volume office, you will:
• Provide a variety of financial/accounting services related to processing support payments;
• Investigate and follow-up on payment discrepancies and payments held in suspense accounts;
• Provide information and advice to clients regarding payment processes;
• Ensure correct financial codes are applied and payments are accurately posted;
• Handle cash, debit, and credit card transactions;
• Perform data entry and other related administrative functions

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What you bring to the team

Financial Knowledge and Experience:

• You have demonstrated experience processing payments and payment related transactions (including handling cash, debit and credit card transactions) in a fast paced, high volume environment.
• You understand processes related to investigating and transacting payments held in suspense.
• You have mathematical skills to receive, balance, and reconcile payments.
• You have an understanding of financial and trust accounting principles and practices in order to investigate/resolve payment issues and provide support related to suspense accounts.
• You have experience interpreting and explaining policies and procedures and can acquire knowledge of relevant enforcement legislation (such as the Family Responsibility and Support Arrears Enforcement Act).

Communication and Interpersonal Skills:

• You have experience providing advice and explanations to clients and staff in a clear and concise manner.
• You can work effectively in a team environment, with internal staff and external partners.

Analytical, Problem-Solving and Organizational Skills:

• You can identify and resolve issues with payments or electronic transfer form by investigating and researching discrepancies and ensuring accuracy and validity of payment transactions.
• You can organize and prioritize your own work to meet strict deadlines.

Computer Skills:

• You are proficient with database programs and have basic knowledge of Microsoft Outlook, Word, and Excel.

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• C-SS-211261/24(4)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.