Effective April 1, 2024 the salary range for this position is $82,217 to $121,155 per year in compliance with AMAPCEO collective agreement provisions. The new rates, effective retroactive to April 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.
Do you want to work in a dynamic Product Team designing the next generation of public sector Telecommunications & Network infrastructure? Infrastructure Technology Services (ITS) is looking for individuals with a background in developing digital and infrastructure products and services. We are seeking energetic self-starters, with strong leadership capabilities. The ideal candidates should have experience delivering digital products either in the traditional online; government; new digital offering or related infrastructure technologies. Your responsibilities include working closely with internal and external ministry program and engineering team members. You will interact with many other groups to define and deliver world class products in an exciting, fast-paced environment.
The selected candidates will challenge assumptions and design products first and foremost with Ontarians in mind despite the complexity that is often behind the scenes.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
In the role of Senior Product Manager, you will:• Collaborate with development and user experience teams to deliver impactful products on a day-to-day basis to build iterative, high quality products
• Dive deep to understand the people of Ontario and their problems, and champion those problems with your product team to craft and share a vision for how we can best solve these problems
• Motivate your team and everyone around you through great storytelling and communication
• Be strategic and tactical - you'll help define the product strategy, but also roll up your sleeves and get it delivered
• Lead products from concept to release, while ensuring smooth operations and continuous product improvement
• Build solid relationships with partners to understand users' needs, program goals, and the program's policies and operational constraints so that you can develop products that are valuable, usable and feasible
• Provide product management advice and guidance across the Ontario Public Sector to share expertise and build digital capacity in government
• Demonstrate curiosity and seek to understand how a product technically works and ask questions and challenge assumptions
• Demonstrate passion about the user, putting users at the centre of all you do
• Work out loud and encourage your team to communicate process to co-workers and to partners throughout their work
What you bring to the team• You believe diversity and inclusion helps create the best conditions for people to achieve the best results, knowing the best ideas can come from everywhere and everyone
• A resourceful attitude and positive negotiation skills — you'll be working with many different teams across the OPS as well as with external partners
• You are solution focused and know how to get the job done
• You have demonstrated experience in telecommunication product management
• You are passionate about users and technology
• You have a proven ability to design new and innovative solutions
• You are able to work independently; anticipating and resolving problems
What you bring to the team
Product Management
• You have experience developing a product vision and strategy, and have led multi-disciplinary teams to achieve that vision from concept to launch using such methods as agile
• You have strong decision making and prioritization skills
• You have experience collaborating with a multi-disciplinary team to translate the product vision into a backlog and lead the team through smooth and continuous delivery
• You have experience working on a mature product balancing the need to address technical debt with new product enhancements through continuous iterations
• You have knowledge and experience with project management methodologies, principles and processes
• You have experience and an understanding of end-to-end product lifecycles, and how to define product objectives, goals, and metrics in order to oversee the development and implementation of large-scale projects
• You have experience in change management and risk management principles and processes to provide leadership in the development of strategic plans and change management initiatives and their roll-out
Technical Experience
• You demonstrate curiosity and seek to understand how a product technically works. You are able to dive into the technical details and are able to understand technical concepts that are explained to you
• You have a thorough knowledge of and experience with a broad range of telecommunications technologies such as Software-Defined Wide Area Networking (SD-WAN), Local Area Networks (LAN) and Wi-Fi, broadband and satellite Internet, collaboration and meeting room platforms, security services and virtual private networks, and traditional voice and voice over IP
• You embed privacy and security into product delivery processes and design
• You have a thorough knowledge of and experience with the Accessibility for Ontarians with Disabilities Act (AODA) and WCAG 2.0 AA
User Experience and Design
• You have knowledge of user experience design and user research principles and concepts
• You are able to effectively collect and translate business requirements to development resources and articulate what is and isn't working about a product design
• You can translate user or data insights into actionable product design comments and critiques
Communications
• You communicate effectively with technical and non-technical stakeholders, cross-functional teams and across business lines
• You have experience influencing others by persuasion rather than authority – making your case through excellent communication, speaking clearly to be easily understood, and writing powerfully to persuade
• You have experience working with a complex group of stakeholders to understand and support their users' needs