Note: the job ad has been amended and posting close date has been extended
NOTE: Effective April 1, 2024 the salary range for this position is $82,217 to $121,155 per year in compliance with AMAPCEO collective agreement provisions. The new rates, effective retroactive to April 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.
We are looking for two (2) experienced individuals with a drive to improve how public service is delivered. One will work in our Lean and Continuous Improvement Office to lead the delivery of Lean and continuous improvement efforts across the ministry working, while the other will work in our Program Evaluation Unit in leading priority program review and evaluation initiatives. As a member of a dynamic and diverse team, you will work directly with leadership teams across the Ministry of Transportation to analyze and execute business and program improvement initiatives in alignment with key strategic objectives and priorities.
With a continuous improvement mandate, the team works with the management team to actively prepare the Ministry to be future ready.
As a leadership team, we have a growth mindset. We will help you achieve your career goals through continuous learning, constructive real-time feedback, professional development and support.
Organizational Effectiveness BranchOrganizational Effectiveness Branch is committed to driving impactful change within the Ministry of Transportation, with a focus on improved delivery of the ministry's core mandates.
Lean and Continuous Improvement OfficeThe Lean and Continuous Improvement Office supports the ministry in improving processes and services. Collaborating closely with partners across the ministry, they use proven tools, methodologies, and techniques to drive process improvement outcomes and deliver the best services for Ontarians. Through the application of standardized approaches, such as Lean and Agile, they support the ministry to achieve process efficiencies, service improvements, reduce administrative burden, and generate significant improvement for Ontarians.
Program Evaluation UnitThe Program Evaluation Unit works collaboratively with partners across the ministry to objectively review and evaluate identified ministry programs in alignment with the ministry's strategic priorities and transformation goals. This team evaluates programs in accordance with established guidelines, methodologies and best practices, and identifies areas for potential modernization to inform and support strategic decision-making. This work ensures that ministry programs continue to deliver safe, equitable, efficient, sustainable, user-centric and future-ready transportation services for the people of Ontario.
Note: The successful candidate will have the option of working from one of the following locations:
• 777 Bay St, Toronto
• 301 St Paul St, St Catharines
• 447 McKeown Ave, North Bay
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
As part of a team of change and continuous improvement professionals, you will work collaboratively with divisional partners and senior leadership teams across the ministry to improve, modernize and transform the delivery of critical public transportation programs and services. This is your unique opportunity to contribute to shaping and informing the future of transportation priorities that have a high impact on lives of the people of Ontario.
You will also support ministry transformation goals, including scoping and strategizing problems that need creative solutions, facilitation, optioning, recommendations and change management implementation.
As indicated above, we are looking for two (2) candidates; one (1) for our Lean and Continuous Improvement Office, and one (1) for our Program Evaluation Unit. Both successful candidates will:
• Plan and coordinate multiple business, process and program improvement projects from initiation to completion including developing project charters and plans to communicate objectives, outcomes, shared accountabilities, and timelines;
• Utilizing strategic planning principles, develop engaging and highly visual products, plan and lead workshops and discussions with senior leaders and ministry executives in delivering on planned initiatives;
• Organize, lead and/or facilitate meetings, workshops and working groups with program area staff and/or subject matter experts to collaborate on defining problems, collecting data, identifying root causes, designing solutions, and gathering insights and input in general;
• Develop change management plans with program area clients and partners to support the implementation of process and program improvements, and
• Develop approaches for measuring performance, including key indicators (KPIs) to help program areas monitor the effectiveness of these planned improvements.
The successful candidate for the Lean practice will also:
• Use proven and standard Lean and Agile approaches and techniques in applying the methodology to conduct detailed process analysis to identify inefficiencies and areas for improvement, and
• Provide coaching and training support to program area staff while managing project delivery and supporting them on their own continuous improvement efforts.
The successful Program Evaluation candidate will also:
• Conduct jurisdictional scans, needs assessments, literature reviews and other relevant research to identify program and service delivery trends, opportunities and best practices;
• Utilize evidence-based decision-making principles, strategies, tools and methodologies to determine program evaluation and review approaches based on the outcomes desired, and
• Review and evaluate identified programs in any area of the Ministry of Transportation from a relevance, sustainability, effectiveness, efficiency and/or implementation lens to help determine opportunities to enhance program delivery;
What you bring to the team
Strategic Planning & Improvement Skills:
• You demonstrate forward-thinking and strategic planning to drive long-term success and have a proven ability to articulate a clear vision for continuous improvement initiatives and inspire others to rally behind it.
• You are results-oriented with a strong strategic orientation with the ability to gain knowledge of ministry strategic priorities, policies, programs, processes and services to lead high profile projects or initiatives from concept to implementation.
• You are a strategic thinker that gathers information systematically, evaluates risks and opportunities, and considers a broader range of perspectives to delivering strategic planning, prioritization advice, option development and recommendations.
• You can conduct research, environmental scanning and evaluate best practices to identify trends and issues that have the potential to affect the direction of ministry policy, programs and decision making.
• You have experience in leading and facilitating structured workshops and discussions with senior leaders and other stakeholders to gather program and process information, identify issues, brainstorm root causes, and propose and prioritize solutions.
• You can identify opportunities to streamline, scale and continuously optimize programs, processes, and initiatives considering the best available evidence.
• You can communicate changes effectively to program area staff and stakeholders to address resistance, get buy-in, and help foster a culture of continuous improvement.
Leadership Skills:
• You serve as a trusted advisor and strategic partner to program area leadership teams.
• You foster innovative thinking in others and inspire creative problem solving.
• You are self-directed and use project management methodologies and tools to plan, coordinate, direct and deliver on-time results.
• You demonstrate political acuity and flexibility and can adapt to new information, changing priorities and direction.
• You can deliver succinct briefings to senior executives, including an ability to read a room and adjust in a live briefing.
• You have demonstrated experience in building and contributing to an inclusive, equitable and anti-racist team culture.
Relationships and Influence Skills:
• You have strong people and networking skills to develop effective and strategic relationships with ministry partners.
• You have experience building support, managing power dynamics, influencing outcomes, and motivating partners towards strategic goals.
• You have experience working with multiple stakeholders and clients to plan and lead consultations, understand, and negotiate competing perspectives and build buy-in, engagement and agreement on solutions.
• You can understand client needs and expectations comprehensively while striving to exceed them.
• You can tailor the communication style and message to different audiences, including executives, frontline staff, and cross-functional teams.
• You have experience using data and evidence to support recommendations and drive decision-making.
• You can build consensus among diverse stakeholders with competing interests.
• You recognize and respect diverse perspectives, backgrounds, and experiences – utilizing that to drive towards consensus and drive towards common goals.
• You promote a positive and respectful work environment where diverse viewpoints are valued.