Bring your excellent customer service, strong call management, and data entry skills to this fast paced, client service position with the Ministry of Natural Resources and Forestry, Fish and Wildlife Services Branch.
Votre excellent sens du service à la clientèle ainsi que vos solides compétences en gestion des appels et en saisie de données vous permettront d'occuper ce poste de service à la clientèle au sein de la Direction des services de gestion de la pêche et de la faune du ministère des Richesses naturelles et des Forêts.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
In this role, you will:
• support the sharing of fast, accurate and professional information to members of the public, related to angling and hunting in Ontario and a broad range Ministry of Natural Resources and Forestry programs
• respond to telephone, internet and written customer service support requests about the use of Ontario's fish and wildlife licensing service, fishing and hunting regulations and other ministry services and programs in both English and French
• support administrative, data entry, analysis and maintenance activities
What you bring to the team
Mandatory:
You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Customer Service and Communication Skills:
• You have demonstrated ability to provide high quality customer service ensuring clients' requests are dealt with in a timely and accurate manner.
• You have strong interpersonal and communication skills to interact professionally and tactfully with the public and contribute to a team environment.
• You have the ability to interpret legislation, licensing policies and regulations relating to Outdoors Card, fish and wildlife licensing and other ministry program information.
Call and Time Management Skills:
• You have proven call management techniques to provide timely and accurate service.
• You are experienced in handling confidential information.
• You are able to quickly grasp and adapt to new and changing information and communicate it effectively to customers.
Computer Skills and Keyboarding Skills:
• You have working knowledge of computers (word processing, e-mail, databases, internet).
• You have accurate keyboarding skills to input a high volume of client data.