Note: These positions are located at 315 Front Street Toronto, however alternate work arrangements may be available.
Effective April 1, 2024 the salary range for this position is $82,217 to $121,155 per year in compliance with AMAPCEO collective agreement provisions. The new rates, effective retroactive to April 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.
Are you a creative problem solver with a passion for user experience design and business analysis? Join our dynamic cross-functional team and help design the next generation of public sector data and analytics products
The Solutions Design and Delivery Unit in the Ministry of Children, Community and Social Services (MCCSS) is looking for individuals to design and develop new data-driven solutions and practices for the ministry's business intelligence and data analytics platform. We are seeking energetic self-starters, with strong leadership capabilities, effective communication, collaboration, and relationship building skills.
The ideal candidates should have experience facilitating and leading the gathering of user and system needs working closely with internal and external ministry program and solutions team members. You will interact with many other groups to define and deliver meaningful products. Working in an agile project methodology, you will conduct user research, create wireframes and interactive prototypes, define information architecture, collect, analyze, and prioritize business and data requirements, create detailed documentation, user stories, process flow diagrams, journey maps, and participate in digital thinking design sessions. Our fast-paced client-centric environment offers an excellent opportunity to leverage your talents in achieving tangible business outcomes for our Ministry partners.
The Division
The Business Intelligence and Practice Division leads innovation in the application and integration of data, business intelligence, information management and evidence-based metrics with Ministry partners to support organizational effectiveness and demonstrate improved outcomes for Ontarians. The division provides and grows data, research and analytics capacity for policy and program areas across the ministry and leads public reporting on ministry initiatives and the government's poverty reduction strategy.
The Ministry
The Ministry of Children, Community and Social Services helps to improve outcomes for children, youth, families and individuals who need support, advancing the interests of women across Ontario and helping new immigrants settle and integrate.
To learn more about the role available, join us for a virtual open house:
Date: Tuesday June 11, 2024
Time: 12 noon to 1:00 pm
Location: On-line event
Hosts: Reese Baguio – Manager, Solutions Design and Delivery Unit
Please self-register via the
MS Information Session RegistrationPlease Note: The Open House event will be conducted in English. However, MS Teams live captioning is available to assist non-English speakers.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
As a User Experience Designer, you will:
• lead complex end-to-end projects to ensure alignment to strategic and operational priorities, incorporating best practices and user-centered design processes and methodologies
• identify, design and implement new and improve existing business intelligence and data analytics solutions
• conduct user research, information and data architecture activities, and functional assessments
• lead and conduct business analysis activities to gather requirements, develop UI mockups, wireframes, user workflow diagrams and prototypes that lead to sustainable product releases
• conduct usability and accessibility testing to ensure compliance with user needs and the Accessibility for Ontarians with Disabilities Act (AODA)
• facilitate and manage stakeholder communications throughout project lifecycle
• provide advice and guidance on facilitation of user requirements, experience and design
• participate in steering committees and other stakeholder forums to ensure business alignment with proposed solutions
• monitor progress, resolves problems and report regularly to management and decision makers
What you bring to the team
Technical Knowledge and Experience
• Demonstrated experience in business analysis including business analysis and modelling expertise, analysis tools, technology, processes, and methodologies to analyze client needs and complex problems and recommending solutions
• Demonstrated experience with lean UX methodologies, developing and maintaining UX style guides, UX pattern libraries, code standards, best practices and guidelines, designing web graphics using a flat or minimalist design style, developing prototypes
• Demonstrated experience with designing web user interfaces using wireframes, mock-ups and clickable prototypes, building web user interfaces using markup languages (HTML5, CSS3)
• Demonstrated experience in designing information architecture and taxonomies, using research and testing techniques
• Demonstrated experience in testing web accessibility, usability testing methodologies, implementation and testing tools and methods (e.g., JAWS, browser extensions, A/B testing, usability testing, heatmaps)
• Demonstrated experience with content management systems and related tools (e.g., SharePoint, WordPress, front-end markup and design tools)
• Knowledge of internet, World Wide Web Consortium (W3C) international standards, web accessibility standards (WCAG 2.0 A+ AA),
• Demonstrated experience with software applications such as database and presentation tools (e.g., Microsoft Sequel Server and Power BI)
• Demonstrated experience with the Microsoft Office suite of tools (e.g. Outlook, Word, Powerpoint, Excel, Sharepoint, Teams, Visio)
• Demonstrated experience in software tools for project management and development (e.g. Jira, Microsoft Azure DevOps)
Analytical and Organizational Skills:
• Proven ability to analyze and evaluate user and business needs, and develop and recommend strategies and user-driven solutions
• Proven ability to research, investigate and evaluate a wide range of options for usability implementation, and develop and recommend optimal solutions
• Proven ability to support and prioritize changes and identify opportunities to improve user experience and user design practices
• Proven ability to prioritize and negotiate to deliver complex projects from start to completion
• Proven ability to establish work priorities and apply problem-solving techniques in issue resolution
Project Management and Leadership Skills
• Demonstrated planning and leading a major project and other specialized testing projects, and undertake related activities
• Proven ability to plan, integrate and deliver support testing, assessing and recommending steps to neutralize and mitigate risks
• Proven ability to provide direction, advice, technical guidance and coaching to project team members and foster teamwork
• Proven ability to develop and recommend contract terms for services and determine performance standards
• Knowledge of how to work alongside team members in an agile project methodology (e.g. Agile, Scrum, Kanban, Lean)
Communication, Negotiation and Partnerships:
• You have a strong commitment to customer service excellence, teamwork and collaboration.
• You communicate with structure and clarity to elicit cooperation and manage expectations.
• You have strong communications, consultation, facilitation and negotiation skills to participate in team discussions, make solution recommendations and document/explain work.
• You are responsive to change and the needs of clients, team members and partners.
• You can prepare and present planning and technical documents, reports, designs, flowcharts, recommendations, issues and status briefings, prepare and edit project and user testing documentation.