Receptionist - Bilingual (English/French)

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Effective January 1st, 2024 the salary range for this position is $26.92 to $31.31 per hour in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.

Are you an experienced communicator, fluent in English and French, with outstanding interpersonal and customer service skills? The Ministry of the Attorney General's Correspondence and Public Inquiries Unit is looking for a Receptionist to support the Minister's and Deputy Minister's Offices and the Communications Branch. This is a high-profile Ontario Public Service role with excellent opportunities for networking and career advancement.

Note: This position is required to report to and work from the physical work location (720 Bay St, Toronto) five (5) days per week.

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How we support diversity, inclusion and accessibility

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

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About the job

In this role, you will:
• answer and redirect all incoming calls using a multi-line telephone system
• respond to calls in alignment with the government's customer service requirements and quality service standards, providing callers with accurate information regarding ministry services
• respond to contentious and difficult or sensitive calls
• advise the Correspondence and Public Inquiries Manager of contentious calls and urgent matters
• maintain a daily and weekly log of calls
• use discretion in receiving visitors and directing them to the appropriate office
• deal with unexpected visitors under pressure
• provide computer processing services and clerical support to Communications Branch units

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What you bring to the team

Mandatory requirements

• you are proficient in English as well as oral French at the advanced level

Communication and Customer Service Skills

• You have proven interpersonal communications and customer service skills in dealing with callers, visitors, ministry political staff, senior management, colleagues and peers

Organization, Research and Judgement Skills

You demonstrate:
• ability to work independently in a high volume and high stress environment
• experience working in/with executive offices
• research skills to update resource materials and redirect calls appropriately
• judgement and tact when dealing with internal/external stakeholders and staff, as well as difficult callers and visitors

Technical Knowledge

• You have excellent knowledge of customer service principles and practices, as well as the government's service quality standards
• You have an understanding of the structure of government ministries and agencies and the role of Cabinet and politicians

Computer Skills

• You are proficient with a variety of computer applications such as Word, Excel, PowerPoint, Outlook etc.

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Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• C-AG-214852/24

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.