The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board. The WSIAT is currently seeking a highly motivated, experienced Learning Development and Wellness Advisor. In this role you will provide advice and support to business units and management across WSIAT on a variety of learning development and wellness issues and build partnerships with managers and staff across the organization to foster a lasting culture of learning and wellness that promotes organization-wide learning and wellness priorities and objectives. The Learning Development and Wellness Advisor reports to the Director, Human Resources and Administration. The salary range for this position will be $71,528 - $103,066 per annum.
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About the job
Under the supervision of the Director, Human Resources and Administration, the Learning Development and Wellness Advisor duties are as follows:
Learning and DevelopmentNeeds Assessment, Analysis and Planning• Conducts and coordinates WSIAT corporate wide needs analysis by consulting with leadership and business units across the organization to assess current and future training and learning development needs; determines emerging requirements for WSIAT staff in response to new/changing WSIAT/OPS policies/programs;
• Compiles and synthesizes learning needs information; researches best practices, technologies (blended approach using classroom and online-based learning solutions) and innovative training methods; identifies and evaluates various learning options to meet the needs of WSIAT staff;
• Conducts in-depth diagnostics and assessment of client learning needs and opportunities and leads the development and design of customized training and programming for business units and staff across WSIAT.
• In consultation with the Director, HR Business Partners and colleagues, researches and plans the design and development of training standards, training programs, and specialized components for the training programs.
Program Design, Development and Evaluation • Develops the annual learning calendar and curriculum of courses and programs for WSIAT staff, ensuring the integration and alignment of curriculum planning and development with overall WSIAT learning priorities and goals; develops e-Learning and blended learning products and curriculum modules.
• Selects, modifies and/or creates training programs to support learning priorities; designs and develops training program resource materials.
• Develops and implements best practices, guidelines and other tools and interventions to support client-specific learning strategy and programming.
• Develops and/or provides input into the development of learning measurement and training evaluation methods and tools by assessing learning results, evaluating instructional effectiveness and impact to ensure high quality and effective learning outcomes.
• Identifies, develops, and implements key performance indicators to measure the effectiveness of learning and development initiatives and whether business results have been positively influenced.
• Maintains the learning management system to record and track learning development training completed by staff; evaluates, develops, and implements enhancements to the Learning Management System.
Program Implementation, Delivery and Administration• Delivers and/or coordinates with external specialists/vendors the delivery of learning development programs or courses, ensuring excellence in service and achievement of learning objectives.
• Acts as primary contact for assigned service providers on the vendor of record, resolves vendor/supplier issues, monitors the work of service providers to ensure effective development, design and delivery of training services.
• Identifies external service needs and participates in sourcing and selecting appropriate service providers for course design and delivery.
• Develops learning development program resource materials including instructors' lesson plans, participants' workbooks and related training materials including hands-on work demonstrations.
• Reviews and modifies training programs to ensure that the information complies with current customer relations directives and regulatory requirements.
• Monitors and analyzes evaluations of coordinated and/or delivered programs; identifies new learning needs and follows-up on vendor/supplier training concerns; provides expertise to business units on evaluating the impact of training.
• Monitors, evaluates and reports on learning development program effectiveness, success and the “return on investment” and provides recommendations for improvement.
• Provides input to the Director in calculating the budget estimates for the development and the delivery of learning development programs.
WellnessNeeds Assessment and Program Planning• Develops and implements comprehensive wellness programs and initiatives that align with the organization's goals and objectives and promote healthy lifestyles and improve employee well-being.
• Conducts health assessments and surveys to identify employee wellness needs and preferences and gather baseline data and track employee progress throughout the program.
• Creates and delivers engaging wellness events, workshops, and seminars on various topics such as stress management, nutrition, physical activity, and mental health.
• Collaborates with HR colleagues and internal departments to integrate wellness initiatives into organizational policies and practices.
Program Implementation and Evaluation• Coordinates and facilitates wellness workshops, seminars, and events on topics such as stress management, nutrition, fitness, and mental health. Provides one-on-one wellness coaching and support to employees, addressing their individual wellness concerns and goals.
• Develops and distributes educational materials and resources on wellness topics through various channels such as newsletters, bulletin boards, and intranet portals.
• Organizes and coordinates wellness challenges, competitions, and campaigns to encourage employee participation and motivation.
• Maintains accurate records and documentation of employee participation and outcomes in wellness programs. Monitors and tracks the effectiveness of wellness programs and initiatives through data analysis and feedback from employees.
• Collaborates with external vendors and community resources to provide additional wellness services and resources to employees.
• Identifies external service needs and participates in sourcing and selecting appropriate service providers for wellness seminars, workshops and events. • Evaluates the effectiveness of wellness initiatives through data analysis and feedback, making recommendations for improvement as needed.
• Stays up to date with industry trends and research related to workplace wellness and make recommendations for program improvements.
Client Service and Partnership Development• Builds and maintains on-going partnerships with managers and staff across the organization to foster a lasting culture of learning and wellness and promote organization-wide learning and wellness priorities and resources.
• Coordinates the development and delivery of employee engagement strategies and activities to gather input from employees across the organization on their learning and wellness needs and interests and promotes open and transparent communication channels; coordinates various employee recognition activities to recognize and celebrate employee achievements and milestones.
• Consults regularly with clients to provide advice, expertise, diagnostics and planning on a variety of learning development and wellness issues.
• Participates and/or provides leadership and support on internal committees for organization-wide initiatives that may affect learning development and wellness needs; participates in strategic planning and decision making process in areas such as the identification of the annual learning development and wellness priorities, program design/development, policies and procedures.
• Negotiates with clients and develops service standards, including the Memoranda of Understanding (MOU) and Service Level Agreements (SLA).
What you bring to the team
Knowledge, Skills and Abilities:
Knowledge and Experience• Knowledge of adult education principles/practices (e.g. learning needs assessment, program design, development strategies and methods) and emerging theories, trends, methodologies and principles gained through completed of post-secondary education in the fields of human resources, adult education or combination of education, training and experience to lead the planning, design, development, delivery and evaluation of WSIAT learning development programs.
• Knowledge of health and wellness topics, including nutrition, fitness, stress management and mental health, gained through completion of post-secondary education in fields such as health promotion, public health or wellness management or a combination of education, training and experience to lead the planning, design, development, delivery and evaluation of WSIAT's employee wellness program.
• Understanding of organizational development and behaviour, and change management theory, principles and current practices to develop learning initiatives aimed at fostering a lasting culture of learning.
• Knowledge of government human resources directives, guidelines and related legislation/policies as they relate to learning development and wellness strategies, and program design and delivery.
• Knowledge of WSIAT mandate, legislative framework, and related legislation, policies, programs and business goals, strategic directions to conduct corporate needs analysis, provide input into the annual learning development and wellness strategy and develop program curriculum.
• Knowledge of client business needs and roles to customize learning and ensure suitability of learning development and wellness programs that support established objectives.
• Knowledge of government procurement and tendering policies and practices to prepare RFRs and lead/participate in the evaluation of vendors.
• Project management and coordination skills, along with the ability to manage/motivate external service providers and client management, without direct positional authority, to achieve learning goals and priorities.
• Knowledge and skills in professional consulting, process consultation and facilitation, learning and wellness assessment and diagnostics, and strategic alignment in whole-scale systems.
• Program design and critical analysis skills to plan and coordinate program design, development and evaluation. Strong planning, problem-solving and analytical skills.
• Partnership development, relationship management and interpersonal skills, along with the ability to work effectively with a diverse client group and build partnerships across the WSIAT.
• Verbal, written and technology-based presentation and communication skills to manage the production of a variety of written/briefing/training materials, provide advice to managers and employees, and to participate on internal committees and project teams.
• Keyboarding skills and PC proficiency in word processing, database management and presentation software and Microsoft Outlook.
Communication and Interpersonal SkillsConsultative, interpersonal/communication and relationship management skills to:
• Build and maintain on-going partnerships with managers and employees across the organization to foster a lasting culture of learning and wellness and promote organization-wide learning and wellness priorities;
• Consult regularly with employees/managers to gather information and conduct needs assessments/surveys; provide advice, expertise, diagnostics and planning on a variety of learning development and wellness issues;
• Facilitate and deliver learning development and wellness training sessions, workshops, seminars, etc.; participate on internal committees for organization-wide initiatives impacting learning development and wellness needs;
• Work with vendors and external service providers to identify needs/requirements and resolve vendor issues; negotiate with clients and develop service standards, including the Memoranda of Understanding (MOU) and Service Level Agreements (SLA).
• Shares information and subject matter expertise with other HR team members.
Organizational and Analytical Skills:• Conducts corporate wide needs analysis to assess current and future training and learning development needs and determines emerging requirements for WSIAT staff in response to new/changing WSIAT/OPS policies/programs; leads the development and design of customized training and programming for business units and staff across WSIAT.
• Compiles and synthesizes learning needs information and researches best practices, technologies and innovative training methods; identifies and evaluates various learning options to meet the needs of WSIAT staff;
• Identifies, develops, and implements key performance indicators to measure the effectiveness of learning and development initiatives and whether business results have been positively influenced.
• Identifies employee wellness needs and preferences and gathers baseline data through health assessments and surveys and tracks employee progress throughout the program.
• Evaluates the effectiveness of learning development and wellness programs/initiatives through data analysis and feedback, making recommendations for improvement as needed.
Application Instructions
For INTERNAL candidates, please follow these directions:
1. Please log onto your ADP account and select Myself>Talent>Career Centre.
2. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, please show how you demonstrated the requirements for this job. If you require accommodation for a disability during any stage of the recruitment process, please notify us, confidentially, Recruitment@wsiat.ca. Recruitment staff will contact you within 48 hours.
For EXTERNAL candidates, please follow these directions:
1. Please submit your resume and cover letter through our online
WSIAT Careers Centre2. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, please show how you demonstrated the requirements for this job.
3. If you require accommodation for a disability during any stage of the recruitment process, please notify us, confidentially, at Recruitment@wsiat.ca. Recruitment staff will contact you within 48 hours.
4. Background Check: As a precondition of employment, the WSIAT requires that the final external candidate for this position, prior to commencing employment, is required to undergo both a criminal record and social media search. Other types of background checks may also be requested such as education verification and professional credential validation.