The South West Detention Centre seeks Receptionist/Mail Clerk to provide reception and clerical support services on-site located at 4819 8th Concession Rd., Maidstone, ON to institution staff, inmates and the general public.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
You will:
• screen and direct multiple-line telephone switchboard calls to the institution, transferring calls as required;
• receive visitors and verify identification, notifying appropriate staff members of visitors;
• coordinate video visits and booking of time slots with the public and stakeholders;
• assist with coordination of face to face and in person visits;
• process incoming and outgoing mail;
• type a variety of material and compose routine correspondence;
• file and maintain ongoing inventory and order stationery as required.
What you bring to the team
Administrative Knowledge and Skills:
• You have knowledge of multiple-line switchboard and receptionist procedures to response to telephone inquiries, direct callers and process staff and inmate mail.
• You demonstrate professionalism, tact and courtesy to respond to telephone inquiries, direct callers and process staff and inmate mail.
• You have the ability to acquire knowledge of institutional policies and procedures relating to the release of information for institutions.
Mailing/Courier Knowledge and Reasoning Skills:
• You have knowledge of relevant Canada Post regulations and mail and courier procedures.
• You can prioritize incoming calls as well as recognize and act upon unusual calls.
• You have analytical skills to identify incoming and outgoing mail and determine correct destination of incorrectly addressed mail.
Communication and Technical Skills:
• You have strong oral communication skills to screen and direct calls to the institution and interact with colleagues, outside callers and visitors.
• You have experience with a personal computer to complete word processing and produce various typed materials.