Demonstrate your communication skills and put your problem solving skills to work in this opportunity with the Traveller Communication Office where you will play a critical role in ensuring efficient traffic flow, incident management, and traveler safety. If you are detail-oriented, a good communicator, and thrive in a dynamic environment, this position might be a great fit for you!
If you're excited to work for the Ontario Public Services and Traffic Operations, but don't think you meet all the criteria, please still consider applying. We recognize no one person might have every qualification in this job ad, and you just might be the right candidate.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
On a rotating shift basis, you will:
• manage traffic on provincial highways within the Central region while multi-tasking under pressure and responding to challenging situations
• improve traffic flow safety and efficiency by operating COMPASS, a two-way radio system with dispatch console and incident management systems
What you bring to the team
Communication and Interpersonal Skills
• you can build and maintain effective working relationships when collaborating with different offices, partners, agencies, and emergency services
• you can communicate in a clear and concise manner
• you are able to identify and communicate relevant facts in logical order
• you can prioritize sharing of information and exercise tact and judgment in stressful situations
Analytical and Problem Solving Skills
• you can analyze and problem solve to anticipate problems and make quick decisions based on the nature of the incident
• you can multi-task in time sensitive and high pressure situations to assess and implement appropriate services for traffic management
• you can monitor and report on traffic incidents to share real-time information that informs decisions
Technical Knowledge and Experience
• you have experience with incident and emergency response
• you have knowledge of and experience using information tracking systems that monitor real-time data
• you have experience using emergency radios, communications systems or similar communication tools
• you can learn and apply policies, procedures and protocols related to freeway and highway maintenance and construction practices
Computer Skills
• you are proficient with computers and with software such as word processing, spreadsheets, database applications and browser-based user interface
• you are comfortable using different types of technology and software to monitor, track and interpret multiple sources of information at the same time
• you can maintain accurate records and database entries related to traffic incidents and operations
Hours of Work
• This position requires rotating shift work in a 24/7 environment, including evenings, nights, weekends, and holidays.