Protect consumers in Ontario! Join the Consumer Services Operations Division and play a key role in protecting consumers and supporting the division's mandate by undertaking frontline consumer protection compliance activities and educating businesses on their legislative requirements.
The division is responsible for providing front-line consumer protection services, education and outreach, compliance and enforcement, and business licensing and registration programs to the over 450,000 businesses and 15.5 million consumers in the province.
Together, we can work towards an Ontario where consumer protection requirements are known, consumers are empowered, and businesses are compliant.
The following opportunities are available:
• 2 Bilingual English/French permanent positions - one in Toronto and one in North Bay
• 10 English permanent positions - four in Toronto and six in North Bay
• 1 English temporary position (duration up to 12 months) in Toronto
Join our online Information Session:To learn more about the role and team, we welcome you to attend one of our information sessions on Thursday, December 19th, 2024 or Thursday, January 9th, 2025. Please register for one of the following sessions a minimum of 48-hours prior to the event.
Session #1 – December 19, 2024, from 2:00 PM to 3:00 PM EST Session #2 – January 9, 2025, from 10:00 AM to 11:00 AM ESTNote: Attendance is optional and will not influence the screening and selection process.
About the job
About the JobAs part of the 30-person Inspections and Investigations team, you will conduct risk-based inspections of businesses across the province. Every day will be a little different, but you can expect it to include activities like:
• inspecting businesses, identifying compliance issues, and taking appropriate action
• preparing and issuing notices of contraventions, administrative monetary penalties, and director's orders
• explaining compliance requirements to businesses, officials, and others
• assisting with investigations by preparing documents, filing, and serving legal documents
Note: • this position requires the ability to travel extensively, including overnight, throughout the province in remote locations with limited access to public transportation
• you may be required to work evenings and weekends
What you bring to the team
Mandatory requirements
• You must have a valid class 'G' driver's license or equivalent, as recognized by the Province of Ontario. The offer of employment is conditional upon the successful candidate providing proof that they have a valid driver's license upon being hired.
• For the bilingual positions, you must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) will be required to undergo a Criminal Record Check and Driver's License History before hire.
Technical knowledge and skills
You have:
• ability to understand, interpret and apply legislation and relevant acts, such as the Consumer Protection Act, 2002; Payday Loans Act, 2008; Collections and Debt Settlement Services Act; and Bailiffs Act
• awareness of current consumer protection issues, including business practices intended to conceal, mislead, or defraud consumers
• knowledge of due process of law, the judicial process and related evidentiary requirements to conduct compliance activities and assist in judicial and quasi-judicial hearings
• knowledge of inspection procedures and basic accounting principles and practices
Problem-solving and organizational skills
You can:
• handle complex and difficult issues, tense situations, and help settle disputes
• identify and examine areas of non-compliance, and support compliance efforts
• manage a heavy caseload effectively and prioritize work as needed to meet program requirements
Research, analytical and evaluative skills
You can:
• analyze and assess business documents (e.g., contracts, financial records, etc.), and other related documents to establish compliance
• determine consumer rights and business responsibilities under the required legislation
• assess reports, produce evidence for court and tribunal proceedings, give testimony, and undergo cross-examination
Communication, technology and interpersonal skills
You can:
• clearly and concisely provide information, assistance, and guidance to internal and external parties
• respect differing views and perspectives
• prepare, edit, and proofread various documents
• demonstrate experience with Microsoft Office 365 applications (e.g., Word, Excel, Outlook, PowerPoint, etc.) to create reports, affidavits, and correspondence, and manage inspection information
Don't meet every requirement?If you're excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What we offerWithin the Ministry of Public and Business Service Delivery and Procurements' Consumer Services Operations Division, you will be part of a passionate, continually evolving and improving team that is dedicated to consumer protection. You will be working with a management team that fosters a flexible, supportive working environment while giving team members the freedom to shape their roles to be as meaningful and impactful as possible.
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.
We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
These roles come with a comprehensive compensation and benefits package that include:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• a range of vacation and leave options
• an Employee and Family Assistance Program, which provides confidential counseling services