Customer Service Positions - English & Bilingual (English/French) - Open to all levels of experience

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Embrace the excitement of meeting people in your community where every day brings new faces.

What we offer:
ServiceOntario offers a training program that will help you be successful in the role. Join our team in London, where you will be supported to delivering fast and friendly services.

About the job:
• Learn about the Customer Service Representative role

Please Note:
• These positions are on-call as required working anywhere from 0 - 36.25 hours per week
• Hours of work are from Monday – Friday 9:00am – 9:00pm & Saturday 9:00am – 5:00pm
• You may be required to travel and support other ServiceOntario locations

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About the job

• greet and assist customers with a friendly smile
• process applications and renewals
• provide information about government services
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and proceeds

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What you bring to the team

Mandatory:

• For the bilingual positions only: you must possess oral French language skills at the advanced level and your proficiency level will be confirmed before hire
• Must possess a valid class “G” driver's licence to travel to remote ServiceOntario locations

What you bring to the team:

•Customer focus to independently assess situations, provide optimum service, explain information, and meet customer needs, ensuring a positive experience, and using initiative to support the overall team.
•Thinking skills to probe for information, assess situations, and take appropriate actions.
•Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
•Effective communication to explain guidelines and procedures, write concise correspondence, apply empathy and patience to meet customer needs.
•Team collaboration to work well with colleagues in a team environment.

Don't meet every qualification?

If you are excited to work for ServiceOntario but don't think you meet all the criteria, please still consider applying.
These on-call contracts offer:
• options for group health, dental, life and disability benefits
• free Employee and Family Assistance Program, which provides confidential counseling services

Discover careers with ServiceOntario

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

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Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• • Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level;
  • Starting salary for the CSR - 2T level: $27.02 per hour.
• N-MG-223797/24

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.