Are you a highly organized, detail-oriented individual? If so, consider joining the Office of the Children's Lawyer (OCL) where you can showcase your exceptional customer service skills by providing reception and front-counter services in French and English.
Please note that this position requires physical attendance in the office 5 days per week.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
In this role, you will:
• respond to general enquiries from clients and the general public, and redirect incoming calls appropriately
• welcome visitors, determine the nature of their business and direct them to the appropriate staff member
• coordinate pickups and deliveries, including mail, legal documents and Purolator packages
• receive and check all legal documents that are being served to the OCL
• track and accurately record all incoming packages on an Excel spreadsheet
• provide back-up clerical support, schedule boardrooms and audio conferencing and update various documents including staff telephone list and floor plan
• provide general administrative duties including routine word processing, and data entry service
• attend meetings with administrative staff and participate in special projects
What you bring to the team
Mandatory:
• You are proficient in English and have an advanced level of French, both oral and written.
Communication and Interpersonal Skills:
• You demonstrate good oral and written communication as well as interpersonal skills to answer general inquiries about the office, it's programs and its requirements.
Customer Service Skills:
• You demonstrate tact, discretion and strong customer service skills to provide appropriate information and explanations with sensitivity and confidentiality.
• You have the ability to remain calm when dealing with irate callers.
Organizational and Team Work Skills:
• You demonstrate the ability to handle concurrent activities, multi-task and prioritize your own work.
• You can provide timely support for co-workers.
Technical Skills:
• You demonstrate knowledge of office and general clerical practices in order to admit service for legal documents and provide information to callers.
• You demonstrate the ability to use common office equipment (i.e. multi-telephone line, fax, computer printer and photocopier).
• You demonstrate knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and case management system/data base software.