Regional Systems Officer

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Are you interested in working in a fast-paced, service delivery-oriented, and inclusive environment? If so, consider this exciting opportunity to work with the Justice Technology Services, Service Management Branch within the Ministry of Public and Business Service Delivery and Procurement.

Note:
• This is an operational, front-line, on-site presence position requiring a high level of engagement with Justice stakeholders.

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How we support diversity, inclusion and accessibility

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

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About the job

As a Regional Systems Officer, you will:

• provide technical expertise and support to clients relating to the evaluation, testing, installation, administration, maintenance and operation of business applications, systems and hardware for geographically dispersed sites
• provide technical support for existing and emerging in-court technologies such as digital recording devices, electronic evidentiary display systems, remote witness testimony and video conferencing
• provide continuous maintenance, monitoring and testing for multiple, geographically dispersed sites or back-up support to prevent downtime by: identifying and performing troubleshooting in relation to system performance (hardware/software/network)
• provide technical support for non-standard devices and software for the Judiciary
• liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement or modification of systems or services as may be required
• provide advice on technical strategies, solutions and tools on behalf of Court Services and the Judiciary
• provide Tier 2 support and training to end-users

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What you bring to the team

Mandatory requirements

• you must have a minimum of a valid driver's licence class “G” or equivalent as recognized by the Province of Ontario to travel to remote sites where other modes of transportation are not available.

Information Technology Knowledge and Skills

• you have knowledge of information technology concepts and principles
• you have knowledge of various types of computer hardware such as servers, desktops, notebook computers, MFDs, peripheral equipment and network technologies (wiring, routers, switches, local area networks, wide area networks and wireless networks)
• you have knowledge of maintenance operations, testing, diagnostic software, data back-up software and recovery procedures
• you have basic audio-visual knowledge for support of audio systems and electronic displays

Communication and Interpersonal Skills

• you have proven written and verbal communication skills
• you have interpersonal skills with tact, judgment and discretion
• you can work independently and in a team environment
• you have knowledge of training methods and practices to prepare and deliver training to users

Reasoning, Analytical, Evaluative and Problem-Solving Skills

• you have analytical, evaluative and problem-solving skills to diagnose system failures and troubleshoot equipment breakdowns and provide corrective action plans and recommendations
• you have prioritization, organizational, and coordination skills to respond to service requests and other tasks in a timely manner

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• W-SL-224349/24

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.