Bring your excellent customer service, strong call management, and data entry skills to this fast paced, client service position with the Ministry of Natural Resources, Fish and Wildlife Services Branch.
The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
In this role, you will:
• provide exceptional customer service over telephone, internet and written support requests about the use of Ontario's fish and wildlife licensing service, fishing and hunting regulations and other ministry services and programs
• support the sharing of fast, accurate and professional information to members of the public, related to angling and hunting in Ontario, and a broad range Ministry of Natural Resources services, applications and programs
• provide professional and timely back-office support to ServiceOntario and private businesses providing in-person sales of Ontario fish and wildlife licences across the province
• support administrative, data entry, analysis and maintenance activities
What you bring to the team
Customer Service and Communication Skills:
• You have demonstrated ability to provide high quality customer service ensuring clients' requests are dealt with in a timely and accurate manner.
• You have strong interpersonal and verbal and written communication skills to interact professionally and tactfully with the public and contribute to a team environment.
• You have proven call management and troubleshooting techniques to accurately determine nature of inquiries and respond with accurate support.
Analytical and Organizational Skills:
• You have analytical skills to source, interpret and guide clients to applicable content such as legislation, regulations, policies relating to angling and hunting in Ontario and other ministry program information.
• You can work independently and apply good judgement while working with clients including exercising appropriate discretion in handling confidential information.
• You possess organizational skills and can adapt to manage daily workload variations. You are responsive to new or changing information, technology or situations that my impact client needs.
Computer Skills and Technical Proficiency:
• You have demonstrated knowledge of computers and applications (word processing, e-mail, databases, internet searching and navigation) to complete daily responsibilities and support clients in their use and navigation of websites and an online sales service.
• You can accurately input, retrieve and maintain a large volume of client information and records in/from large, secure databases and electronic and hard copy filing systems.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!