Client Support Clerk

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Service Ontario is seeking an enthusiastic candidate to lend their strong organizational skills and attention to detail to the Enterprise Logistics and Print Branch.

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How we support diversity, inclusion and accessibility

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

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About the job

In this role, you'll:
• prepare and distribute routine, confidential and secure documents
• sort and distribute incoming and outgoing mail
• provide data entry support and services
• perform quality checks on processed documents to ensure they meet client standards
• provide assistance in training co-workers, junior, new or inexperienced staff

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What you bring to the team

Mandatory requirements

• You will be required to lift heavy weights of up to 60 lbs or push carts of up to 1000 lbs.
• You must have a valid class 'G' driver's license or equivalent, as recognized by the Province of Ontario. The offer of employment is conditional upon the successful candidate providing proof that they have a valid driver's license upon being hired.

Customer Service Skills:

You can provide:
• optimal customer service experiences to clients
• provide general information to clients and other staff in person or over the telephone

Office Administration Knowledge and Skills:

You can:
• handle the day-to-day workflow of an office environment
• handle incoming/outgoing mail processing noting security and confidentiality requirements
• handle records management operations for storage and retention purposes and for easy retrieval
• ensure work is completed within established time frames

Technical Skills:

• You have keyboarding skill to input/retrieve data in a consistent format with accuracy, dexterity and speed on various databases
• You can sort, collate and scan documents

Attention to Detail and Problem Solving Skills

• ensure completeness and accuracy of data entered into databases
• organize and carry out a range of data entry, verification and validation procedures
• identify, document and report inconsistencies and errors associated with data

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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Additional information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• T-MG-225614/25(3)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.