The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board. The WSIAT is currently seeking an experienced professional to provide subject matter expertise, oversight and management of data governance, data analytics and BI infrastructure and actively collaborate to provide technical advice and expertise on AI initiatives across the organization to support the Tribunal's technology and business modernization strategies and initiatives.
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
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OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
Within the Tribunal, and under the direction of the Director, I&TS, this position will:
• Provides strategic leadership and direction of the development and implementation of a comprehensive and complex business intelligence (BI) strategy and data governance framework and related internal processes and protocols for the collection and analysis of internal and external data to ensure data quality, integrity, and security.
• Provides leadership and direction in the design and implementation of data analytics strategies to extract insights from Tribunal data to drive informed decision-making.
• Oversees and leads the design and development of the BI infrastructure and platforms, ensuring their effectiveness and alignment with organizational goals.
• Oversees the use and integration of data assets in AI initiatives aimed at transforming organizational capabilities.
• Implements AI tools to automate processes, predict outcomes, and enhances decision-making including leveraging machine learning models, natural language processing, and other advanced analytics techniques.
• Provides expert leadership and advice on real and potential issues affecting Tribunal modernization, business intelligence, performance measurement activities and ensures that briefings, notes and correspondence are prepared appropriately.
• Collaborates with cross-functional teams and Tribunal business units to identify business opportunities and challenges that can be addressed through data analytics and AI.
• Provides subject matter expertise to identify and develop outcomes-based performance measures, reports, dashboards and data visualizations that support a wide range of decisions ranging from operational to strategic across the Tribunal.
• Establishes and manages relationships with Tribunal business units/client groups to ensure BI solutions align with Tribunal business strategies and objectives and supports client group efforts to deliver BI solutions and implement effective BI tools.
• Provides consultative work to determine, document and prioritize client needs, business processes, business case development, implementation projects, maintenance.
• Regularly reviews and assesses ongoing and potential initiatives by undertaking research and analysis to prioritize efforts to automate and streamline business intelligence processes through effective use of information, best practices and technology.
• Manage a team of data analysts, providing guidance, coaching, and mentorship to ensure the team's success.
• Oversees/leads the planning and execution of data driven projects, ensuring data projects align with Tribunal goals and objectives.
• Leads the collection and strategic analysis of business intelligence data to support policy, advisory, modernization activities including the identification of technology needs, leading to improved compliance, accountability and cost-efficiency.
• Establishes regular reporting cycle for modernization activities, reporting to support business units and senior management decision-making, ensuring established reporting requirements are met.
• Prepares reports and presentations, recommends options, conducts cost benefit analyses.
• Provides oversight to the creation and maintenance of business intelligence databases that support day-to-day data needs of the Tribunal and support transformation decision-making.
• Works with stakeholders across the Tribunal, partner agencies, and the OPS, to clarify and conduct analyses of business requirements and impacts of related policies and processes.
• Manages the section's/unit's budget and assists the Director, I&TS modernization and digital services budget planning and forecasting.
• Stay current with industry trends and best practices in data governance, data analytics, and AI to continuously improve our practices and technologies.
• Ensures life cycle of production support problems including consultation with users and stakeholders, assessing requirements, determining approaches and rationale for resolution.
• Applies Tribunal financial, administrative and procurement policies to plan and manage unit fiscal, material resources, ensuring compliance with relevant legislation and directives.
What you bring to the team
Knowledge and Experience:
• Bachelor's degree in computer science, data science, or a related field of study or equivalent education and experience; Master's degree preferred.
• 5+ years of experience in a similar role, with a proven track record of leading successful data governance, data analytics, and AI initiatives.
• Knowledge of data governance, analytics, data management, business intelligence and AI program and planning methods, theories, principles and practices to provide oversight.
• Knowledge of regulatory requirements (e.g., FIPA, HIPPA, PIPEDA, OPS Data Governance Directive).
• Proficiency in data analytics tools and technologies and AI technologies (e.g., machine learning, natural language processing).
• Knowledge of performance analytics and metrics methods, principles and practices to identify and develop outcomes-based performance measures, reports, dashboards and data visualizations.
• Knowledge of the Tribunal's and ITS's strategic directions, multi-year and results-based planning processes and service delivery models to provide oversight to develop and manage data governance frameworks, data analytics strategies and BI infrastructure and platforms.
• Familiarity with cloud technologies (e.g. Azure) – credentials preferred.
• Knowledge of I&IT management best practices, process and procedures to lead the development and management of data governance, data analytics and BI infrastructure.
• Incorporating strong understanding of emerging technologies and business requirements to leverage technology, AI and BI to solve business and technical issues and support the Tribunal's business modernization strategies and initiatives.
• Knowledge of I&IT project leadership and management theory, best practices & techniques to consult on/participate in the delivery of I&IT transformation and modernization initiatives and projects.
• Knowledge and expertise in industry best practices, systems, processes and technology programs that support complex legal, tribunal case management & hearings events.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Experience planning and managing fiscal and material resources such as reviewing and approving budgets, managing assets and contract service providers, leading long range fiscal planning, providing regular financial reporting, and ensuring compliance with financial protocols, audit principles, directives and guidelines.
• Skill in the use of office productivity software tools (e.g. MS Word, Excel, Outlook, PowerPoint and PowerBI).
Analytical Thinking:
• Highly developed interpretive reasoning to address the tools and technology requirements for an effective suite of data and AI tools and infrastructure and services.
• Possesses research and analytical skills to evaluate existing and emerging trends in I&IT solutions and to maintain an awareness of industry direction and new technology products and best practices.
• Planning and analysis skills to design and develop solutions that enhance the Tribunal's data and AI solutions and deliver improved productivity and operational efficiency.
• Analyzes service agreements to manage and oversee the negotiation and management of contractual agreements between the Tribunal and digital solutions and services providers.
• Develop metrics to monitor progress for projects and operations; monitor and report on exposure levels and mitigation strategies and directs corrective actions.
• Problem solving skills to solve complex issues with the integration of existing in-house legacy systems with modern digital solutions and to develop viable roadmaps to transition and retire aging legacy systems.
• Critical thinking and decision-making skills for identifying gaps in the Tribunal's I&IT data & AI solutions and developing solution proposals to bridge the gaps.
• Designing and articulating best practices for utilizing appropriate tools for the Tribunal's data & AI portfolio.
• Analyzes and evaluates key technical, financial, and business impacts of proposed projects and initiatives on the Tribunal, its stakeholders and the broader OPS.
Leadership:
• Ability to leverage strategic leadership skills to drive major change required for delivering key priorities for a modern forward-thinking I&IT group.
• You possess a high degree of political acuity to anticipate and respond to politically sensitive situations.
• You have experience fostering an environment of high performance, learning, growth and continuous improvement.
• Ability to successfully manage multiple, concurrent projects, with a track record of completing projects successfully on time and on budget.
• Ensures contentious issues are referred to committee leads and/or the Director, I&TS as required.
• Directs teams and projects with the ability to translate operational needs and guidelines into business/functional requirements and to provide general technical review of work and to determine acceptability of work performed.
• Proven expertise in building a collaborative and customer-centric team by communicating values, strategies, expectations, and promotes an engaged and inclusive environment.
• Ensures that identified organizational standards and operational goals are met by contributing to succession planning, establishing performance standards, conducting regular performance management reviews, building individual and team competencies.
• Can identify and recommend staffing needs, supports recruitment activities, manages training, develops remedial plans, and addresses employee and labour relations matters.
• You are a proven strategic collaborator who can build partnerships with a wide range of internal and external stakeholders to promote excellence in I&IT service delivery.
Interpersonal and Communication:
• Possesses interpersonal and communication skills to build and maintain effective and lasting relationships with the Tribunal's clients, project teams, and external consultants/vendors to gather input, build consensus and deliver on priorities.
• Effective communications skills to provide specialized technical advice and direction to IT staff to identify solutions to I&IT digital solutions' problem needs.
• Written communication skills to prepare reports, briefing notes on the Tribunal's I&IT data & AI systems and services and to prepare solution recommendations and business cases.
• Strong presentation skills with the ability to prepare briefings, and present technical information, to technical and non-technical audiences.
• Strong consulting and negotiating skills to work effectively with internal/external users.
• Exercising tact, discretion and an inclusive mindset during interactions with I&IT colleagues and Tribunal staff.
• Interacting with I&IT experts within the OPS, agency sector and private business verticals to determine best practices for I&IT systems designs to meet the Tribunal's needs.
• Can interact with the Tribunal and IT department's leadership team, OICs and other non-technical staff to capture, analyze, discuss improvements to I&IT systems and services.
Planning and Coordinating:
• Oversees the creation of a detailed technology roadmap for the Tribunal's I&IT data & AI solutions portfolio, identifying investment costs for short-, medium- and long-term priorities.
• Leads and directs the planning, coordination and delivery of data governance, analytics, and AI initiatives and projects from a data perspective.
• Coordinates with departments and teams to develop business cases for new I&IT data & AI solutions that can be prioritized by the Tribunal's leadership team.
• Facilitates management team technology discussions, prioritization and governance to ensure efficient and effective decision-making.
• Collaborate with colleagues across ITS and the Tribunal to actively participate in data analytics and AI projects, contributing technical expertise to ensure the successful delivery of solutions, including detailed analyses, problem evaluation, business impact assessment and identification of solutions.
• Collaborates with other IT colleagues and teams in business process mapping to identify the business drivers for the selection of data & AI solutions.
• Defines and adjusts I&IT data & AI solutions related standards and technologies in close collaboration with the Tribunal's I&IT leadership team, governance committee, and the broader OPS I&IT organization.
Additional Information:
Address: 505 University Avenue, Toronto
Posted on: January 27, 2025
For
INTERNAL candidates, please follow these directions:
1. Please log onto your ADP account and select Myself>Talent>Career Centre.
2. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, please show how you demonstrated the requirements for this job. If you require accommodation for a disability during any stage of the recruitment process, please notify us, confidentially, Recruitment@wsiat.ca. Recruitment staff will contact you within 48 hours.
For
EXTERNAL candidates, please follow these directions:
1. Please submit your resume and cover letter through our online
WSAIT Career Centre2. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, please show how you demonstrated the requirements for this job.
3. If you require accommodation for a disability during any stage of the recruitment process, please notify us, confidentially, at Recruitment@wsiat.ca. Recruitment staff will contact you within 48 hours.
4.
Background Check: As a precondition of employment, the WSIAT requires that the final external candidate for this position, prior to commencing employment, is required to undergo both a criminal record and social media search. Other types of background checks may also be requested such as education verification and professional credential validation.
Remember: The deadline to apply is February 7, 2025, 11:59 pm EDT. Late applications will not be accepted. We thank you for your interest. Only those selected for further screening or an interview will be contacted.
The Workplace Safety and Insurance Appeals Tribunal is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.