Strengthening Ontario's economy through modern tax administration!Consider joining our diverse team and leverage your legislative interpretative skills, accounting knowledge, research and analytical abilities. Together we'll modernize Ontario's tax administration, promote voluntary compliance and ensure accountability for funds owed to the province.
Learn more about the
Tax Compliance and Benefits Division and why you should consider roles within TCBD!
How we support diversity, inclusion and accessibility
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
About the job
As part of the Program Delivery Tax Administration team, you will provide timely responses to taxpayer inquiries and provide interpretations, information and compliance services on Employer Health Tax and Retail Sales Tax-Insurance Premiums, including explaining taxpayer rights and responsibilities and legislated obligations.
Every day will be a little different, but you can expect it to include activities like:
Client Interaction: contact clients and their representatives to resolve non-compliance issues, communicate rights and obligations, provide statute education, and promote voluntary compliance.
Financial Analysis: review financial data from various sources to establish and verify taxpayer liabilities and refund entitlements.
Account Monitoring: monitor accounts to ensure financial transactions are accurate and process assessments and refunds.
Collaboration: work with external and internal individuals to resolve complex non-compliance issues.
Analytical: organize, prioritize, and complete workloads to gather information or ensure compliance, prepare correspondence, and maintain the integrity of tax roll information, in an efficient and effective way.
What you bring to the team
Communication and interpersonal skills
You have:
• proven communication skills and are customer service-oriented
• the ability to interpret and apply relevant legislation and communicate requirements to taxpayers
• the ability to establish trust and excellent working relationships with colleagues and clients
• high integrity and ethical standards consistent with OPS values, practices, and professional standards
Specialized knowledge and skills
You can:
• apply and follow legislative and technical policies, and procedures
• identify legislative non-compliance
• extrapolate legislative knowledge onto real world taxpayer scenarios
• use accounting methods and mathematical skills to perform account reconciliations, financial adjustments, and tax roll maintenance updates in a digital environment
• use Microsoft Office applications including excel, outlook, internet, and working with other electronic databases for data retrieval and input
Analytical, research and problem-solving skills
You have:
• demonstrated judgment, analytical, and research skills
• proven problem-solving abilities and are an innovative thinker
• persuasion and negotiation skills
• ability to plan, organize and prioritize work activities to deal with a diverse array of work situations
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment