Team Representative - Apply Today!

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Assist Ontarians through vital event milestones.

Who we are:
We work with Ontarians through key milestones in their lives. The impactful work of registering vital events that occur in Ontario and issuing certificates and certified copies of registered vital events ensures Ontarians have the documents they need to access other services.

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About the job

In this role you will:
• process vital event registrations and service requests for vital event documents
• convey clear information to clients and help to resolve issues
• review documents to ensure they are complete and meet legal requirements
• accurately enter information into an electronic database
• build and maintain positive relationships with clients/partners
• work effectively as part of a team

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What you bring to the team

Analytical thinking skills

• ability to gather and assess information provided from clients and take appropriate action
• demonstrated attention to detail to review/check information on documents for accuracy and completeness, ensuring it follows rules and policies

Communication and teamwork

• demonstrated experience providing service to members of the public and working collaboratively with partners and colleagues
• demonstrated ability to work in a fast-paced team environment

Computer skills

• proficiency in MS office software (e.g., Word, Excel, PowerPoint, SharePoint, and Microsoft TEAMS)
• ability to use imaging software (scanners) and general office equipment

Understanding of rules and confidentiality

• apply laws, policies, and procedures when processing vital event registrations and fulfilling service requests
• maintain confidentiality and security of personal and sensitive information

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

The OPS offers:
• options for benefit pension plan
• options for health plan and life and disability insurance
• flexible work arrangements• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• employee networks offering support for and education about underrepresented groups

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• N-MG-227914/25(9)

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.