Shape the Future of Digital Communications!Step into an exciting role with the Office of the Worker Adviser (OWA) where you will coordinate and develop digital products to support non-unionized workers. The OWA is an independent agency of the Ministry of Labour, Immigration, Training and Skills Development (MLITSD). For more information about what we do, visit our
website.
About the job
In this role, you will:
• lead the implementation of a new secure client portal to connect OWA staff and their clients across the province
• work with OWA staff to establish and maintain an intranet using SharePoint Online
• collaborate with the OWA's Central Client Services Unit to update educational content and materials for the OWA website, outreach initiatives, and social media platforms
• act as the primary liaison between the OWA, ministry, information technology cluster, and other partners to implement, coordinate, and support IT initiatives and strategies
What you bring to the team
Digital Services Expertise:
You have:
• knowledge of trends, solutions, and best practices of systems for digital services, case management, information and knowledge management, internet, and website management
• proven ability to develop, implement, and maintain knowledge management frameworks and processes
• knowledge of systems and technology solutions, website management, current and emerging technologies in web design and internet/intranet site content management processes
• knowledge to research, plan, and design webpages
• familiarity with document publication, editing, and production processes and standards using PC-based/networked software (e.g., word processing, email, internet, graphics, and desktop publishing software)
• expertise in digital service initiatives and issues, including case management, website management and information technology and software systems
Information and Data Management:
You have:
• experience identifying information needs and leading information systems planning, implementation, and maintenance of core systems, including electronic case management systems
• knowledge of data, trend, and workflow analysis
• experience manipulating and presenting data to adapt to changing needs for thorough analysis of workflows and trends, including Open Government and Open Data requirements
• the ability to acquire knowledge of government and ministry policies and procedures related to information management, I&IT, privacy, freedom of information, Open Government and accessibility, to develop proposals and plans for digital services initiatives
• the ability to act as the lead for Freedom of Information and Privacy policy and implementation issues
• knowledge of accessibility requirements and solutions to ensure the OWA website and other tools are accessible to people with disabilities
Web Design and Technical Expertise:
You have:
• knowledge and/or experience in internet and web site management, publishing, and content management and development
• knowledge and/or experience using HTML and related web technologies and software applications, such as Adobe InDesign, Dreamweaver, and Photoshop
• knowledge of TCP/IP ports and protocols
• knowledge of communication applications, including Microsoft Teams and other Microsoft 365 technologies
• the ability to write and edit textual content for websites and intranet
Analytical and Problem-Solving Skills:
You have:
• analytical skills to assess communication requirements for target audiences and develop publications and communication products
• the ability to analyze and synthesize complex workflow and digital services performance data
• the ability to prepare business cases, including costing, determine and recommend best options, and prepare budgets and business plans
• the ability to manage a high volume of work, meet deadlines, and coordinate several concurrent digital services, data analysis, data reporting, knowledge management, communications, and IT projects
• a customer-services mindset, with the ability to build relationships with various stakeholders
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
We are an innovative and dynamic team of professionals who play a central role in enhancing client services through IT, finance, and business planning functions. The manager fosters a flexible, supportive working environment while giving team members the freedom to shape their roles to be as meaningful and impactful as possible.
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment