Senior Systems Support Analyst

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Our creative and leading-edge learning environment seeking experienced Information Technology (IT) professional to manage IT resources and systems at the College. Your reward will be a challenging and fulfulling career at the Ontario Police College where you will liaise with other IT professional across the country.

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About the job

In this new position, you will work with a small, established team to:
• contribute to the implementation of IT initiatives at the Ontario Police College
• provide end user and trouble-shooting services/support for the resolution of technical problems for approximately 200 staff
• monitor system performance to ensure continued service and high availability
• coordinate administration of systems by conducting needs analysis, assessing technology, recommending solutions, and implementing upgrades of existing and new hardware/software systems
• coordinate projects such as the local implementation of Ministry-wide systems and local database and LAN support
• represent the Ontario Police College on initiatives, committees and projects

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What you bring to the team

Technical knowledge and skills:

• You have knowledge of personal computer system technologies and operating systems.
• You have knowledge of Ministry standard/commonly used and customized application software
• You have knowledge of programming concepts, techniques and languages and application development tools.
• You have knowledge of LAN operating procedures and network infrastructure support
• You have knowledge of modern cybersecurity and data privacy standards and practices

Interpersonal and Communication Skills:

• You have oral communication and interpersonal skills to provide clear and prompt responses to end user technical issues including timelines, updates, and solutions.
• You can provide end user training and instruction; to conduct interviews/consultations with clients to identify and clarify user requirements
• You can encourage client support of IT standards and strategies when determining recommendations for purchase of hardware, software and services and development of local applications.
• You have written communication skills to prepare and maintain technical documentation such as a systems manual, and end user instructions and operating procedures; to prepare business cases; and to develop training materials and documentation

Problem Solving Skills:

• You can investigate and recommend acquisition of hardware, software and services to address new requirements or improve system performance.
• You can identify, analyze and resolve problems in using specialized software; diagnose information system malfunctions and implement corrective action.
• You can design or modify local applications, and maintain associated data in response to program changes or new business requirements/goals.
• You can evaluate potential impact of proposed system changes on existing systems.
• You can assess end user needs and identify training required for effective use of systems and available applications.

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• C-SL-229814/25

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Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.