Case Administration Worker - 1 Unilingual (English) and 1 Bilingual (English/French)

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Are you passionate about building a positive client service relationship? Do you excel at using your customer service, analytical, and communication skills in a team setting?

If you are open to change and developing your professional growth in a fast-paced and challenging work environment, then a career as a Case Administration Worker at the Family Responsibility Office may be for you!

Job Preview Information Session:
Discover more about the impactful role of a Case Management Officer and the dynamic environment at the Family Responsibility Office! Join our 1-hour online Job Preview Information Session on Thursday, July 10 at 12 PM. Click Job Preview Information Session to register. Your attendance is voluntary and will not affect your candidacy.
We look forward to seeing you there!

Details for attending the information session will be provided exclusively to applicants who express their interest by completing the required information on the MS Form accessed through the provided link."

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About the job

• Review, prioritize, scan and index family support related correspondence, court orders, client financial information, program materials, and other legal documents
• Prepare outgoing documents and maintain manual and computerized filing systems, records, and reports
• Prepare and process documents for legal matters and hearings
• Provide administrative inquiry assistance to support clients

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What you bring to the team

Mandatory requirements

• For the bilingual position, proficiency in oral and written French at the advanced level.

Technical Knowledge

• You have the ability to work with and apply legislation, policies, procedures, and guidelines
• You are able to acquire knowledge of the Family Responsibility and Support Arrears Enforcement Act
• You are proficient with computer software applications to enter and update data, draft correspondence, prepare statistical reports and spreadsheets
• You can operate office equipment including photocopiers, printers, and fax machines

Analytical, Reasoning, and Problem-Solving Skills

• You can review, assess and determine needed action on a range of program documents in accordance with established standards and guidelines
• You can maintain an accurate file record for litigation purposes
• You have analytical skills to review documents for accuracy and completeness, identify missing items and/or errors and check quality of completed products

Organizational and Administrative Skills

• You can prioritize, review, and process a high volume of documents within tight deadlines
• You have a sharp attention to detail to ensure accurate information is provided to complete assigned tasks in a timely manner

Communication and Interpersonal Skills

• You can explain detailed information related to legal and program documents to staff, courts, and lawyers
• You have well-developed interpersonal and communication skills to maintain a positive working relationship with staff, clients and stakeholders.
• You can tactfully respond to sensitive issues while maintaining confidentiality

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• This ad is also available in French.
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• T-SS-230440/25(2)

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.