The Victims and Vulnerable Persons Division seeks a motivated person to be the first point of contact for the Victim/Witness Assistance Program (VWAP) to provide clients with program and services information, to provide client assistance and a full range of administrative services in a fast-paced environment.
Please note there are 2 positions available through this job ad:- 1 permanent, part-time position working 18.13 hours per week
- 1 full-time, temporary 12 month position working 36.25 hours per week.
About the job
You will be:
• Responding to/recording inquiries, referring issues to appropriate staff;
• Receiving and reviewing incoming files and materials to determine priorities;
• Establishing/maintaining office filing systems;
• Data input, extracting and formatting data to prepare statistics and routine correspondence;
• Maintaining reception area/waiting room and office equipment; and
• Arranging meetings/coordinating appointments, assisting in training/orientation.
What you bring to the team
Mandatory requirements
• You are proficient in written and oral French at the advanced level Your proficiency level will be confirmed before hire.
Administrative and Office Skills
• You are experienced in managing case files, scheduling, and maintaining organized records.
• You can follow government and ministry procedures to support daily office operations.
• You are comfortable using office software, including word processing, spreadsheets, and databases.
• You understand privacy laws and know how to handle sensitive information appropriately.
Communication and Client Support
• You communicate clearly and respectfully, especially with clients in emotional or crisis situations.
• You can explain legal and program information in a way that's easy to understand.
• You write clearly and accurately, and can prepare and proofread documents.
• You work well with others and contribute to a supportive, team-based environment.
Knowledge of Victim Services and the Justice System
• You understand V/WAP services, policies, and the needs of victims.
• You are familiar with the criminal justice system and can explain court processes and legal terms.
• You know how to prioritize case information and support clients through legal proceedings.
• You are aware of community and emergency services and can connect clients to the right supports.
Analytical and Problem-Solving Skills
• You can review and prioritize documents and identify key information.
• You are able to resolve issues with financial records, travel claims, or billing.
• You can manage multiple tasks and adapt to changing priorities.
• You look for ways to improve processes and support efficient office operations.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment