Apply your mediation, negotiation, and people skills where they matter—help resolve disputes and educate Ontarians about consumer protection rights.
The
Marketplace Intelligence, Policy and Outreach Branch helps people in Ontario understand their rights when buying goods and services. Our team works with other organizations to make sure businesses follow the rules, protect public safety, and respond to complaints.
What we offer:• on the job training and close mentorship to ensure you are successful in the role
• a 30 minute virtual information session on June 30, 2025 at 1:00pm (EST)**This session is optional and will not influence the screening and selection process**
About the job
In this position you will:
• review public complaints and work to resolve issues fairly and quickly
• support public education events
• give advice about consumer protection laws to consumers and businesses
• monitor the market place to make sure businesses are following consumer protection laws
• learn more about consumer protection
What you bring to the team
We are looking for a Consumer Service Officer who can:
• resolve complaints and applying the best resolution method, such as using dispute resolution, negotiation and mediation skills
• interpret and apply legislation in clear terms to assist the public and evaluate complaints to determine if rules have been broken and assist with mediating complaints with businesses
• deliver public education events and presentations virtually or in person to inform the public about consumer protection laws to the public and businesses
• analyze trends, review complaints and legislation, and recommend improvements to policies and service delivery
• communicate with clarity and accuracy to explain rights and responsibilities, mediate disputes, negotiate agreements demonstrating computer proficiency in word-processing, database, spreadsheet, e-mail and Internet technology
• handle sensitive situations with tact, build relationships with colleagues and external partners, and coordinate efforts across organizations
• work in a team, prioritize tasks, and meet deadlines in a fast-paced environment
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.We offer:• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: