Customer Service Role - Bilingual (English/French)

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Join ServiceOntario's dynamic St.Catharines team and make a difference in your community with every customer interaction!

What we offer:
ServiceOntario offers a training program that will help you be successful in the role.

About the job:
• Learn about the Customer Service Representative role

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About the job

Learn about the services we offer

In this position you will:
• provide quality customer services in person, virtually and by phone; by providing timely and accurate information related to government programs, products and services in a retail and customer service-oriented environment
• provide information about government services
• process applications and renewals
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and proceeds

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What you bring to the team

Mandatory:

• You must possess oral French language skills at the advanced level and your proficiency level will be confirmed before hire.

Exceptional customer service must have:

•Customer focus to provide optimum service, explain information and meet customer needs and resolve customer inquiries and find solutions resulting in a positive customer experience.
•Effective communication to explain guidelines and procedures, respond to customer questions, write concise correspondence, apply judgment, tact, empathy and patience to meet customer needs.
•Thinking skills to probe for information, assess situations, and determine customer needs, and take appropriate actions.
•Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
•Team collaboration to work well with colleagues in a team environment.

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.

We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• many employee networks offering support for and education about underrepresented groups

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• This ad is also available in French.
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• • Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level;
  • Starting salary for the CSR - 2T level: $27.02 per hour.
• N-MG-231538/25(2)

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.