Correctional Officer - Central North Correctional Centre - Unilingual (English) and Bilingual (English/French)

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Do you have a passion for making a difference in the lives of others? Do you enjoy working with diverse people? If so, then consider this opportunity with the Ministry of the Solicitor General, where you will support the correctional system in Ontario and contribute to the safety of your community. The Correctional Officer position is a rewarding career in the justice sector and is an opportunity to work with an employer that promotes diversity, is committed to your development and is providing paid training for new correctional officer recruits. This is an exciting time to join Correctional Services!

We are seeking like-minded individuals that demonstrate compassion for others and an ability to engage and support diverse communities in a meaningful way. You bring an awareness, sensitivity, and mindfulness towards diversity and understand the challenges/barriers clients from marginalized groups may face. Those committed to diversity and inclusion have an opportunity to apply for a scholarship providing financial aid in training costs.

During your application, you will be asked to complete an online voluntary Correctional Officer Socio-Demographic Survey and we encourage you to self-identify if you belong to one of the employment equity groups.

Join Our Information Session
To learn more about the role, Central North Correctional Centre, the Ontario Public Service and the recruitment process, we welcome you to attend one of our information sessions on July 21, 2025, at either 12:00pm or 5:00pm

Register for the 12:00pm session here.

Register for the 5:00pm session here.

Attendance is optional and will have no influence on the screening and selection process.

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About the job

In this role, you will:
• Perform a full range of duties, including the care, custody, control and supervision of inmates
• Support the delivery of specialized programs, services and cultural activities for inmates
• Interact with inmates to maintain security and safety in the facility
• Provide community escort duties to ensure the safety of inmates, staff, visitors and the public
• Maintain communications with a range of contacts, including inmates, co-workers, supervisors, Native Inmate Liaison/Elder and clinical and medical staff
• Demonstrate the Correctional Services Officer core competencies of critical and strategic thinking, leadership, communication, emotional intelligence and integrity, and professionalism throughout all interactions.

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What you bring to the team

Mandatory requirements

You must meet the following pre-requirements to apply:
• Be a minimum of 18 years of age
• Possess oral French skills at the Advanced-Minus level (for bilingual positions)
• Be currently certified and/or able to be certified by first day of employment in Emergency First Aid, Cardiopulmonary Heartsaver (CPR) and Automated External Defibrillator(AED)
• Must have original proof of Grade 12 completion or an equivalency (e.g. general equivalency diploma/certificate)
• Must be able to work rotating shifts, including days, afternoons and nights, and on weekends and statutory holidays


Eligibility

To be considered for the Correctional Officer position, you must successfully complete the following during the recruitment process:

• Ministry administered aptitude, cognitive and psychological tests
• FITCO testing [must be completed prior to a conditional offer of employment has been made]
• Correctional Officer pre-employment medical exam
• Corrections Foundational Training for Correctional Officers (CFT-CO). A training stipend will be offered to candidates who are selected.
• Oral French Language test at the Advanced-Minus level (for bilingual correctional officer positions only)
• Correctional Officer Enhanced Security Clearance process, which includes:
-CPIC Check
-Vulnerable Sector Check
-Out-of-Country Check (if applicable)
-RCMP Records Check
-NICHE/RMS File Check
-PIP (Police Information Portal) Check
-Internet Search
-Credit Equifax Check
-Immigration Status Check
-Ministry of Transportation (MTO) Check - last ten years
• Prior to beginning employment with the Ontario Public Service, you must provide documents showing that you are legally entitled to work in Canada


For further information on the Recruitment Process of Correctional Officers, please visit:
Becoming a Correctional Officer
• Email: CSRU@ontario.ca
• Phone: 1-855-927-CSRU (2778)

Communication (Oral and Written) skills

You have:
• Ability to convey factual information through respectful oral and written communication with inmates, staff, supervisors and the public
• Ability to complete reports and documentation, and maintain accurate inmate counts
• Ability to demonstrate interpersonal skills in communicating clearly, respectfully and confidently in providing information, instructions and directions

Observation, Analytical and Problem Solving skills

You have:
• Ability to assess inmate situations, problems and conflicts and proactively determine suitable resolutions.
• Ability to demonstrate leadership in making inmate referrals to appropriate institutional personnel or professional staff for suitable action

Team Work/Interpersonal and Persuasion skills

You have:
• Ability to work cooperatively with others to achieve common goals
• Ability to positively assist inmates and motivate them to participate in activities
• Ability to treat inmates and staff in a consistent, fair, firm and non-judgmental manner
• Ability to promote shared values and deliver on organizational priorities and expectations

Crisis Intervention and Conflict Resolution skills

You have:
• Ability to recognize and understand situations that may produce conflict and use strategies and critical thinking to resolve and/or de-escalate
• Ability to recognize and assess a crisis or potential crisis situation, and implement appropriate solutions in an attempt to resolve the crisis

General Knowledge and Computer skills

You have:
• Knowledge of court procedures to testify/present evidence at court hearings, Coroner's inquests and ministry investigations.
• Knowledge of diversity to understand cultural differences and professionally interact with others
• Ability to apply human rights and anti-racism principles, in supporting Indigenous perspectives, demonstrating an inclusive and diversity focused approach to managing impacts on inmates
• Ability to use computer software to accurately input and retrieve data

Note: Hours for these positions are irregular and can vary from 0 up to 40 hours per week, with no guarantee of hours.

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information:

Note:

• This ad is also available in French.
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• At this time, all employees working in congregate living settings are required to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.
  
  Employees who do not provide proof of full vaccination will be deemed ‘not vaccinated' under the Employer's policy and will be required to attend a vaccine education program, as determined by the Employer. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program. All employees working in congregate living settings must undergo regular rapid antigen testing, regardless of vaccination status.

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.