Join ServiceOntario's dynamic northern team and make a difference in your community with every customer interaction!
What we offer:ServiceOntario offers a
training program that will help you be successful in the role.
About the job:• Learn about the Customer Service Representative rolePlease note:
• 1 vacancy in Cochrane is permanent full-time working 36.25 hours per week
• 1 vacancy in Hearst is permanent full-time working 36.25 hours per week
• 1 vacncy in Hearst is temporary fulltime for 12 months with possibility of extension working 36.25 hours per week
About the job
Learn about the services we offerIn this position you will:
• provide quality
customer services in person by providing timely and accurate information related to government programs, products and services in a retail and customer service-oriented environment
• provide information about government services
• process applications and renewals
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and proceeds
What you bring to the team
Mandatory:
• You must possess oral French language skills at the advanced level and your proficiency level will be confirmed before hire.
Exceptional customer service must have:
•
Customer focus to provide optimum service, explain information and meet customer needs and resolve customer inquiries and find solutions resulting in a positive customer experience.
•
Effective communication to explain guidelines and procedures, respond to customer questions, write concise correspondence, apply judgment, tact, empathy and patience to meet customer needs.
•
Thinking skills to probe for information, assess situations, and determine customer needs, and take appropriate actions.
•
Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
•
Team collaboration to work well with colleagues in a team environment.
•
Math skillsto handle cash, operate cash register and point of sale machines to process transactions
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.The OPS also offers:• a professional work culture
• a career that can grow across ministries and job functions
• the permanent positions have a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• the permanent positions have group health, dental, life and disability benefits (the temporary position has various options)
• vacation and leave options
• many employee networks offering support for and education about underrepresented groups
• an Employee and Family Assistance Program, which provides confidential counseling services
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: