Senior Process Improvement Consultant

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Are you passionate about improving access to justice and making government processes more effective and efficient? Do you thrive on solving complex problems, leading change, and engaging with diverse stakeholders? If so, consider joining the Service Design and Lean Office at the Ministry of the Attorney General. Help drive meaningful change in Ontario's justice system and improve the lives of Ontarians!

Please note: This competition may be used to create an eligibility list to fill upcoming opportunities.

About us

The Ministry of the Attorney General (MAG) is responsible for delivering a fair and accessible justice system that inspires public confidence and upholds the rule of law. MAG delivers justice services to Ontarians by: prosecuting crime; supporting victims of crime; providing decision-making and justice support services to vulnerable people; providing criminal, civil and family courts and related justice services that are efficient and effective; providing legal advice and services to government.

The Service Design and Lean Office (SDLO) supports project teams across MAG on enhancing operational efficiencies, service quality, and digital transformation. We use a user-centred approach to lead lean reviews, service design, and user research projects with tangible outcomes. We also deliver training programs to build internal capacity, foster user-centred mindsets, and promote a culture of continuous improvement.

We are looking for an experienced Senior Process Improvement Consultant to lead change and transformation initiatives that improve processes and use lean practices to solve problems, find efficiencies, and improve service quality. This position is located at 720 Bay St., Toronto.

Information Session

If you'd like to learn more about the team, our culture, and the role, join the hiring manager for an Ask me Anything session on September 11th, from 12:30pm to 1:30pm.

Join the Meeting Link
Meeting ID: 232 441 850 100 3
Passcode: Qj7dA9oX

The session is optional and has no impact on hiring decisions.

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About the job

As a Senior Process Improvement Consultant you will:

• Leverage your expertise in process improvement and business analysis to make government processes more efficient and deliver lean training sessions to ministry staff.
• Work at a fast pace with autonomy and purpose. Manage multiple projects at once, engage diverse stakeholders, and facilitate workshops with cross-functional teams.
• Provide expert consultation and mentorship to staff.
• Lead and facilitate workshops to gather insights and drive collaborative problem-solving.
• Analyse and synthesize data to identify opportunities for improvement.
• Collaborate with ministry partners to identify strategic recommendations, implement solutions, and measure outcomes.

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What you bring to the team

Process Improvement and Business Analysis Expertise:

you can:
• Identify opportunities to streamline, optimize, and standardize processes.
• Develop business cases and conduct environmental scans for improvement initiatives.
• Design tools to identify and assess value, identify root causes of issues, and assess and manage risks.
• Analyse complex information, identify recommendations, develop improvement experiments, and create actionable implementation plans.
• Leverage your expert knowledge of lean and continuous improvement approaches and tools to design and lead training sessions.
• Leverage your knowledge and experience of service design, user research, and change management methodologies (such experience can be gained through a Lean/Lean Six Sigma Green Belt, or equivalent training) to support projects.

Relationship Building and Communication Skills:

you can:
• Build trust and foster collaboration across teams.
• Design, lead, and facilitate workshops to gather insights from stakeholders and drive consensus.
• Lead consultations and working groups with ministry partners and diverse stakeholders.
• Leverage your sound judgment in evaluating priorities and navigating change.
• Utilize your effective oral and written communicate skills to prepare reports, presentations, briefings, and provide recommendations to senior management.

Leadership, Project Management and Change Management Skills:

you can:
• Delegate, prioritize work, and can coach and motivate others.
• Leverage your strong change and project management skills to scope projects, prepare project plans, manage change, resolve issues, and provide project guidance.
• Be proactive and use effective project management skills to maintain strategic focus and deliver multiple projects on time and with high quality.

Data and Measurement Skills:

you can:
• Develop performance measurement frameworks and indicators.
• Use data visualization tools to communicate insights and support decision-making.

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

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Additional information:

Note:

• This competition may be used to create an eligibility list to fill upcoming opportunities.
• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• E-AG-232696/25

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.