Senior Conflict Management Practitioner

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Resolve Complex Issues. Influence Organizational Culture

Lead the transformation of workplace culture by resolving complex conflicts and restoring team dynamics. This senior-level role supports the creation of respectful, inclusive, and high-performing environments across the Ministry of the Solicitor General. Collaborate with staff and leadership to design strategic interventions that address interpersonal challenges and systemic barriers. Make a lasting impact on how employees experience their workplace.

Note: This competition may be used to fill positions at both the senior and practitioner levels within the Conflict Management Office. Individuals with relevant experience in conflict resolution and workplace restoration are encouraged to apply. Applicants whose qualifications may be more closely aligned with the practitioner-level role could be considered for that opportunity through this process.

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About the job

In this role, you will:

• Resolve complex workplace conflicts involving interpersonal issues, harassment, discrimination, and systemic dysfunction.
• Provide strategic advice to senior leaders, human resources teams, and ministry clients on conflict resolution and workplace restoration and improving operational and/or cultural outcomes.
• Design and deliver tailored services such as conflict coaching, training, mediation, facilitated dialogue, workplace reviews and restorations.
• Oversee relationships with external vendors delivering alternative dispute resolution and workplace review services.
• Analyze conflict trends and systemic patterns to inform policy and improve workplace culture.
• Prepare confidential reports and briefings for executives and stakeholders.

Please note: Extensive travel is required to perform this unique job at the level required by our clients.

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What you bring to the team

Conflict Management, Mediation, and Human Resources Knowledge

• Expertise in conflict resolution, workplace restoration, mediation, facilitation, and change management.
• Ability to de-escalate situations effectively and negotiate solutions in complex organizational settings.
• Strong understanding of human resources principles, collective agreements, and their practical application.
• Familiarity with legislation including the Ontario Human Rights Code, Occupational Health and Safety Act, and Respectful Workplace Policy.

Communication, Interpersonal, and Relationship Management Skills:

• Ability to manage sensitive issues with empathy, discretion, and professionalism.
• Experience applying trauma-informed and culturally competent approaches.
• Skill in building trust and navigating diverse team and labour relations dynamics across all organizational levels.
• Political acuity and emotional intelligence to manage complex and high-stakes workplace situations.

Research and Analytical Skills:

• Ability to assess conflict situations, identify root causes, and recommend effective solutions towards effective outcomes.
• Proficiency in gathering and analyzing data from interviews, focus groups, surveys, and organizational/HR records.
• Capacity to identify systemic trends and develop strategic interventions.

Human Rights Knowledge:

• Applied knowledge of alternative dispute resolution strategies to address harassment and discrimination.
• Understanding of equity, diversity, and inclusion principles and systemic barriers such as racism, sexism, and ableism.
• Ability to integrate intersectional perspectives into conflict resolution and workplace restoration.

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please  contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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What we offer

Support the development of a healthier, more inclusive public service by shaping how conflict is managed and resolved. This role offers the opportunity to lead meaningful change, influence policy, and enhance employee well-being across the ministry.

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• a modern, friendly and accessible physical work environment

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Additional information:

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• Less qualified applicants may be considered on an underfill basis.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• E-SL-233072/25(2)

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.