Join our team at the Ministry of Tourism, Culture and Gaming. • The mission of Huronia Historical Parks is to act as stewards of heritage, managing significant assets, and delivering on Ministry business objectives. HHP consists of visitor focused organizations with education-based programming, special events, restaurants, and managing rental spaces among many other heritage assets.
• The individual is expected to be on-site five days a week. Huronia Historical Parks sites are open seven days per week during peak season and sporadically throughout the off season. The role also requires weekend, evening, and night work based on operational needs.
Why Join Us:This is a unique opportunity to be part of something new and exciting — the first-ever posting for this role as Huronia Historical Parks expands into the vibrant Wasaga Beach community. As a member of our team, you'll play a key role that contributes to the rich cultural fabric of the area.
The
Nancy Island Historic Site is a nationally significant location commemorating the War of 1812 and the heroic battle of HMS Nancy. Your role will help ensure that this historically significant site continues to educate and inspire visitors while preserving critical pieces of Canadian culture and history.
Whether you're passionate about creating memorable visitor experiences or eager to leave a lasting impact on a growing destination, this role offers the chance to do both. Plus, you'll enjoy all the benefits of working with the Ontario Public Service (OPS), including professional development, stability, and a supportive team environment.
Join us in building something meaningful — and help make history in Wasaga Beach.
Check out our socials:
Visit us:
Sainte-Marie among the Hurons Facebook:
Sainte-Marie among the Hurons |
Discovery Harbour Follow us on Twitter: @SainteMarie_hhp | @DiscoveryHarbr
About the job
As a Senior Merchandiser with the Ministry of Tourism, Culture and Gaming, you will be at the forefront of our retail operations, playing a key role in shaping the visitor experience. You will provide leadership and training to our dedicated staff, ensuring the highest standards of customer service and operational excellence. Your expertise will drive sales, manage inventory, and create enticing merchandise displays that captivate our diverse audience.
In this role you will:
• provide training instructions and leadership to staff regarding retail operations;
• draft and distribute memos, ensuring staff are up-to-date with regulations and policies;
• promote a workplace culture of health and safety;
• provide information on facilities, exhibits, and special events;
• manage incoming calls and handle customer service issues within established policies;
• ensure accurate revenue recording and apply discounts as applicable;
• manage inventory and make recommendations on purchases;
• assist in creating reports and marketing material;
• operate the switchboard and manage general inquiries.
What you bring to the team
Mandatory requirements
• The position requires the successful candidate to have a valid G license or equivalent. The offer of employment is conditional upon the successful candidate providing proof that s/he has a valid driver's license upon being hired.
Team leadership and training skills
You can:
• develop and update training manuals and materials;
• provide comprehensive training to new and existing staff on all aspects of retail operations, including payment processing, merchandising, and revenue collection;
• promote a culture of health and safety by monitoring work and visitor areas, ensuring that any health and safety issues are promptly addressed;
• provide team leadership during peak workload periods, special events, and other high-demand times, ensuring smooth and efficient operations.
Customer service and clerical skills
You can:
• lead initiatives to enhance customer service quality, ensuring visitors have a positive and memorable experience
• orient visitors to the layout of facilities, sites, exhibits, and special events
• handle customer service issues within established policies, referring more complex issues to supervisors or managers as needed
• handle incoming calls and deal with customer service issues within established policies;
• you have analytical skills to ascertain the precise nature of visitors' questions or comments and provide appropriate information and solutions;
• manage various administrative tasks, including preparing reports, handling bulk mailings, and labeling for posting.
Revenue management skills
You can:
• ensure that all staff are aware of and correctly apply relevant regulations and policies, including Payment Card Industry Data Security Standards (PCI-DSS) compliance
• draft and distribute memos to keep staff up-to-date with any changes in regulations, policies, or procedures
• regularly monitor and maintain accurate record keeping, reporting any compliance infractions or gaps to the appropriate supervisors in a timely manner
• you have experience in applying various discounts, coupons, and promotions, and retaining supporting documents as necessary
Retail store operations experience
You have:
• experience in managing inventory, including sourcing suppliers, obtaining price quotes, and placing orders to ensure stock levels meet demand
• experience in accepting payments at booths and retail locations using cash, point of sale (POS), cheques, or pre-paid check-ins
• the ability to coordinate with team members to ensure that retail operations run smoothly and efficiently, especially during peak times and special events;
• experience in setting price points on goods and services, considering market trends and customer preferences
• the ability to upsell and cross-sell products, enhancing the overall visitor experience and boosting retail performance
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer
accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please
contact us.Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment